Navigation Links
Complete care improves patient outcomes
Date:10/23/2013

Complete Care, a collaborative approach to meeting patient needs, is improving outcomes for Kaiser Permanente patients. Results from the program are featured in the November 2013 issue of The Joint Commission Journal on Quality and Patient Safety, and described in a journal editorial as, "a dramatic and impressive example of what is possible with a carefully designed and implemented system-level intervention."

"Complete Care leverages Kaiser Permanente's technology, our integrated system, and our dedicated care teams to ensure that patients with complex chronic conditions receive the proactive support, coordinated care, and follow up they need to maintain optimal health," said Michael Kanter, MD, regional medical director of quality and clinical analysis, Southern California Permanente Medical Group, and lead author for the article.

Kaiser Permanente is committed to improving the quality of care across all of its regions, and in 2005 the organization launched the Complete Care model in Southern California with the goal of transforming care for healthy members as well as members with chronic conditions and multiple health issues.

The design of Complete Care is based on the Chronic Care Model, which originated from a combination of scientific literature undertaken by The MacColl Institute for Healthcare Innovation in the 1990's. Complete Care is also rooted in an analysis of best practices in coordinated care for patients with chronic conditions such as asthma, diabetes and hypertension and extends this model to prevention and wellness. Complete Care has helped Kaiser Permanente create rare disease programs for patients with Down Syndrome, spinal cord injuries, and Amyotrophic Lateral Sclerosis (commonly known as Lou Gehrig's disease), and is flexible enough to allow for management of most conditions seen in an outpatient setting. It works in conjunction with care management programs, which promote exercise, obesity management, screen for aortic aneurysms, and alcohol overuse.

Bringing together the power of the electronic health record system, Kaiser Permanente HealthConnect, and the care management outreach approach that empowers clinicians and staff to better utilize the one-on-one time they have with each patient, Complete Care includes the practice of "Proactive Office Encounters (POE)."

"Proactive Office Encounters ensure that no matter where patients access care, we are able to address all of their health care needs through a personalized, evidence-based approach. Our goal is to help patients get and stay healthy," said Dr. Kanter.

The POE involves all health care team providersphysicians, receptionists, medical assistants, nurses and pharmacists -- to address patient needs. Using electronic checklists customized to each patient, support staff is able to proactively identify "care gaps" such as the needs for screenings and other preventive care. Caregivers proactively contact patients to encourage them to address these gaps.

During these conversations, clinicians help patients schedule preventive care screenings, provide medication adherence and health education information, and remind them to keep the follow up appointments that will help them achieve their own best health. Bringing the entire care team into this process has improved the consistency of preventive care, the quality of chronic conditions care, and reliability of staff support for physicians. It also motivates staff to respond while they have the attention of a receptive patient.

Over the past six years Kaiser Permanente has shown steady improvement in its quality scores as reported by the Healthcare Effectiveness Data and Information Set (commonly referred to as HEDIS), a set of 51 publicly reported quality metrics. Specifically, in Southern California, Kaiser Permanente improved an average of 13 percent as compared to 5.5 percent for the average health plan, according to Quality Compass, a comprehensive national database for the National Committee for Quality Assurance. Across all of its regions, Kaiser Permanente ranked in the top 10th percentile for many of the measures tracked and leads the nation with the most number 1s in HEDIS Commercial and Medicare measures.


'/>"/>

Contact: Joshua Weisz
jweisz@golinharris.com
202-585-2614
Kaiser Permanente
Source:Eurekalert

Related medicine news :

1. Human Circuit Completes Technology Integration for Choice Hotel International’s New Headquarters
2. Detex Offers Complete Automatic Door Opener in One EasyKit™
3. Medorizon Completes Another Meaningful Use Project with Local Physician Practice
4. Casey Gollan’s: Viral Marketing 101: A Complete Guide for Businesses
5. The Complete Testosterone Solution: Review Examining Dan Robey's New Fitness System Released
6. SleepBetter.org and Carpenter Co. Complete Historic Pillow-in-Space Launch
7. Hair Stylist Training
8. “Complete Hairdressing Master Course” Teaches People How To Become Professional Hairdressers – Vinamy
9. “Horrific” Crash Completely Closed I-95
10. TrueVault Delivers Complete Backend Solution for HIPAA Compliance
11. Canadian Web Hosting Successfully Completes Annual SSAE 16 Type II and CSAE Type II Audits
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/13/2016)... , ... February 13, 2016 , ... Many individuals looking ... protein for a multitude of reasons. IsoPasta by Isolator Fitness has delved into ... once more, but without the high-carb repercussions. IsoPasta has 30 grams of protein ...
(Date:2/13/2016)... ... 2016 , ... When an Au Pair comes all the way around the world ... for and they are often worried things won’t go well. More often than not, however, ... Au Pair of the Year winner’s all commented how their Au Pairs have become a ...
(Date:2/12/2016)... LA (PRWEB) , ... February 12, 2016 , ... The ... St. Landry and Evangeline Parishes. The purpose of these scholarships is to encourage ... encourage those individuals to seek employment within these two parishes. , “We have ...
(Date:2/12/2016)... ... February 12, 2016 , ... Each year, the American Physical ... in Anaheim, CA at the Anaheim Convention Center. Almost 10,000 physical therapists across the ... products in action, learn more about their chosen field and network with their colleagues. ...
(Date:2/12/2016)... ... February 12, 2016 , ... Itopia, a leader in cloud ... Clarity Intelligence Platform (CIP) into Cielo®, a discovery, migration and cloud orchestration engine. ... their small and medium business (SMB) clients. , In recent years, ...
Breaking Medicine News(10 mins):
(Date:2/12/2016)... SAN DIEGO and SEOUL, ... -- Silicon Biosys­tems Menarini and Macrogen, Inc. today ... clinical assays and innovative procedures for precision medicine ... to combine Silicon Biosystems, DEPArray™ digital-sorting technology with ... development of tests certified under the Clinical Laboratory ...
(Date:2/12/2016)... , Feb. 12, 2016  Apellis ... completed a $47.1 million Series D preferred ... Asset Management, Hillhouse Capital Group and venBio ... Venture Investments, AJU IB Investment, and Epidarex ... used to further advance clinical trials in ...
(Date:2/11/2016)... 2016 Stem cells are primitive cells found ... and the capacity to differentiate into mature cell types ... the first mouse embryonic stem cells were derived from ... that the first culturing of embryonic stem cells from ... produced until 2006 As a result of these discoveries, ...
Breaking Medicine Technology: