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Compirion and Henrico Doctors Hospital Team Up to Improve Quality of Care
Date:4/15/2009

RICHMOND, Va., April, 15 /PRNewswire/ -- Henrico Doctors' Hospital is a full service acute care hospital located in Richmond, Virginia, close to its competitor, St. Mary's Hospital. Early in 2008, Henrico's administration noted a marked decrease in volume of patients hospital-wide. Meanwhile, St. Mary's volume was increasing. After investigation, the problem was found to be initiating in the Emergency Department and was compounding throughout the facility. Most notably, the issue began with a long Emergency Department length of stay, creating staff, physician and patient dissatisfaction. Overall length of stay was 270 minutes, over 470 minutes for admitted patients, and over 216 for discharged patients on average. Bed hold hours for admitted ED patients waiting transfer to an inpatient bed had risen to around 1500 hours per month. Gallup scores for patient satisfaction were at the 11th percentile. Patients began leaving without being treated at a rate twice the national average. Hospital administration decided something needed to change.

In March of 2008, upon recommendation by the Emergency Department's physician's group, Henrico Doctor's hospital administration enlisted the help of Compirion Healthcare Solutions LLC, a healthcare process improvement consulting firm based in Elm Grove, Wisconsin. Compirion's services were engaged for six months.

According to Associate Administrator, Beemal Shah, "We chose Compirion because we felt they were unique. They worked on-site, side by side with hospital staff on a real-time basis. No one else we saw does that."

Because this was a hospital-wide commitment, over 90 people were involved in the improvement process including hospital administration, physicians, bedside nurses, ancillary unit directors, housekeeping staff and others. The group worked together to identify pilot initiatives and then
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