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Compirion and Anderson Surgery Center Reduce OR Inefficiencies and Improve Finances
Date:8/3/2009

for delays.

"At the outset, physicians were skeptical that change would actually take place, but now they have been impressed with room turnaround time, case scheduling, instrumentation availability, and lab work/Pre-Op coordination. Physician Satisfaction is up to 99.5%," added Klaustermeyer.

In spite of efforts, interviews with outside physicians revealed the effect the slow economy was having on case volumes. According to the interviews, patients who would normally have elective surgery were holding back and the uninsured were putting off primary care. Postponement of primary care was creating an upsurge of more critical cases in need of surgery. Cases were now running longer and parallel staff was made available. A new metric was added: Severity of Cases.

After six months of mentoring, piloting and implementing, the following results were achieved:

  • OR Volume Hours increased 8.5%
  • Room turnaround time was reduced from 17.8 minutes to 13 minutes
  • Staff overtime was decreased by 75%
  • SCIP Core Measures improved from 81% to 97.28% compliance
  • Physician Satisfaction was at 99.5%
  • Patient Satisfaction scores increased from the 74th to the 94th percentile
  • On-time starts are up to 84%
  • Staff Satisfaction scores increased 15.8%
  • Cancellations decreased 13% based on improved pre-admission testing
  • Two new positions were carved out of existing staff: Surgical Nurse Liaison and Charge Nurse

Klaustermeyer concluded, "The Compirion consultants met all expectations. They were excellent working with staff. They did their groundwork in understanding the culture. I appreciate everything that they did."

Perry added, "Compirion's most important achievemen
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SOURCE Compirion
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