Compirion and Anderson Surgery Center Reduce OR Inefficiencies and Improv...(enter and monitor improvements in satisf...),Health

Date:8/3/2009

enter and monitor improvements in satisfaction throughout the project. About a dozen outside physicians met with hospital and Compirion personnel three times each during the project to gauge change in image and measure the rise increase in Physician Satisfaction scores.

At the beginning of the project, SCIP Core Measures compliance was inconsistent from measure to measure. Specifically, Antibiotic Discontinuation Within 24 Hours was at 81% while Appropriate Antibiotic was at 99%. The Core Measures team developed and instituted a PAT/Pre-Op checklist for improved interdepartmental quality and efficiency. Compirion staff educated the hospital staff in better documentation of antibiotic use. The compliance for Antibiotic Discontinuation Within 24 Hours rose to 100 percent.

Kim Perry said, "There were some things Compirion did that were minute but very significant. They added shelves to a cabinet that helped get calls organized. They helped get all paperwork organized ahead of time, which improved workflow. A simple solution of placing a sticker with a patient's name on it had the effect of increasing staff satisfaction."

Thirty-five percent of physicians were showing up 20 minutes late on average. Late physicians, combined with patient cancellations, was reducing the number of on-time surgery starts to 37%. That was costing the hospital thousands of dollars per cancellation and reducing the number of cases that could have been scheduled. Several initiatives in the Pre-Anesthesia Department were piloted and later hard-wired into the process, along with new policies that made it easier and more convenient for the patient. An existing staff member was reassigned to a new position as Surgical Nurse Liaison to improve communication between the Surgery Center and the physician's office. Her duties included calls to the physician to remind him of case times, and to ensure patient and chart r
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