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Compirion and Anderson Surgery Center Reduce OR Inefficiencies and Improve Finances
Date:8/3/2009

se to place their trust in Compirion.

Compirion sent a team of consultants to work onsite with management, staff and physicians from Surgical, Pre-Admission Testing (PAT) and Inpatient areas, and with management involvement from Diagnostic, Support, Registration and Case Management areas to define issues and determine goals. Hospital Core Teams were named and set up. Goals included:

  • Determine metric baselines
  • Improve Core Measures scores
  • Improve OR utilization
  • Improve first-case on-time starts from 35% to 75%
  • Reduce PACU discharge delays from 75% to less than 25%
  • Increase block utilization to greater than 60%
  • Improve ambulatory Patient Satisfaction from 65th percentile to 90th percentile PRC ranking
  • Improve Physician and Staff Satisfaction
  • Reduce staff overtime by 50%
  • Reorganize surgical team leader roles to help improve staff development and competency

CNO Lisa Klaustermeyer said, "Katy Ward, the Clinical Coordinator, was a shining star during the project. She really saw the need to make things better. She got the Admitting Department on-board and turned it around quickly. She was able to engage and motivate her staff and get the physicians on-board with the trials. She even worked with the anesthesia staff. She was able to carve out a Liaison Nurse position from the existing staff. Compirion provided the diligence and kept everyone on task. They helped keep the focus on the project."

The first few weeks were spent in observation of the processes and procedures in the OR, and baselines were set. About mid-project, as part of an outreach process, one-on-one interviews with area physicians were held. The interviews allowed the Core Teams team to determine the overall impression of the Anderson Surgery C
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SOURCE Compirion
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4. Compirion Helps Baxter Regional Medical Center Achieve Patient Satisfaction Rankings in the Top 5th Percentile Nationally
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