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Compirion Helps Baxter Regional Medical Center Achieve Patient Satisfaction Rankings in the Top 5th Percentile Nationally
Date:5/5/2009

  • EMS or ED physician initiation of Code Stemi call-in
  • Second IV started by EMS when feasible

  • Key Core Measures results over the term of the improvement project included:

    • ASA at arrival from 86% to 98%
    • Primary PCTA within 90 minutes from 56% to 91%
    • Blood culture prior to antibiotic for pneumonia patients from 90% to 100%
    • Antibiotic within 4 hours from 89% to 94%

    Pierski added, "Their observation process proved to be a fabulous tool that I now use all the time. I used the tools Compirion supplied to move the whole house forward."

    The results of the improvement project were:

    • Core Measures consistently above the 90th percentile
    • Door-to-admission time reduced from 4.41 hours to 2.3 hours
    • Door-to-discharge time for treated patients from 3.41 hours to 2.08 hours
    • Percentage of those who left without being seen (LWBS) from 6.8% down to 2%
    • Patient billable volume up 15%

    At the conclusion of Compirion's engagement, Press Ganey patient satisfaction rankings were in the 85th percentile. Ten months after the end of the project, scores continue to climb and are consistently in the 95th percentile ranking, making Baxter Regional Medical Center number one in Arkansas, number one in Region Seven, and number one in Missouri. They are rated in the top 5% of the national database of 1053 hospitals.

    According to CEO Peterson, "It is nice to know they were here. They were committed until the goals were achieved. They are very goal focused. Now there is more teamwork (at the hospital)."

    Dr. Black concluded, "Our ED Physicians have reported that the improvement in patien
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    SOURCE Compirion Healthcare Solutions, LLC
    Copyright©2009 PR Newswire.
    All rights reserved

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