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Compirion Helps Baxter Regional Medical Center Achieve Patient Satisfaction Rankings in the Top 5th Percentile Nationally
Date:5/5/2009

facilitation while encouraging teamwork. They identified problems and helped set up pilot initiatives for testing solutions.

Dr. Pat Black, Emergency Department Medical Director commented, "Compirion made a significant contribution to the improvement project by showing us the value of observation and helping us set up a process to deal with problems. They did a fabulous job. They never dropped the ball or minced words. They showed us how to define the problems and the benefits of solving them instead of repeating the same problems over and over.

"One of the things Compirion's observation process revealed was the slow response from the teams on 'the floors' when they were needed in the Emergency Department. Our solution was to set up an ancillary team from lab and x-ray. We made it part of their responsibility to respond to needs in the Emergency Department in under 45 minutes.

"Another problem revealed through observation was that the Emergency Department physicians were complaining that nurses currently in triage were not up to the job. They were Fast Tracking the wrong people. As a result, jobs were reassigned putting the best nurses in triage, and Fast Track was eliminated. Next, we worked to redefine the Charge Nurse role making it more supervisory. In addition, Charge Nurses now coordinate with triage to get patients into beds."

Dr. Black added, "Charge Nurses want to be care nurses and disappear into rooms with patients. Without constant monitoring, we have a tendency to backslide. Our teams have to be in place at all times. Even so, we could use a little booster shot once a year."

Baxter's Michele Pierski commented, "As Director of the Cath Lab/ARU, I knew there was a problem with chest pain patient wait times and I had been trying to fix that for quite a while. Compirion supplied the 'oomph' that helped move things forward. When Compirion arrived, the first thing they did wa
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SOURCE Compirion Healthcare Solutions, LLC
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