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Compirion Helps Baxter Regional Medical Center Achieve Patient Satisfaction Rankings in the Top 5th Percentile Nationally
Date:5/5/2009

MOUNTAIN HOME, Ark., May 5 /PRNewswire/ -- Baxter Regional Medical Center has recently reached the top fifth percentile ranking for patient satisfaction, in the National Database after a 6-month long improvement project in the Emergency Department. They have also reached number one in Arkansas, number one in Region Seven, and number one in Missouri. Compirion Healthcare Solutions, a hospital process improvement firm from Elm Grove, Wisconsin helped them get there.

Baxter Regional Medical Center prides itself on providing big city, state-of-the-art healthcare with a hometown touch. However, before the improvement project, its patient satisfaction ranking of 59% evidenced that it was struggling.

The most obvious problem seemed to be the long wait times. While the clinical performance was high, it was determined by hospital administration that the long wait times were just a symptom of other problems throughout the Emergency Department unrelated to quality of care. After several attempts to correct the situation, the ED staff was losing hope. Hospital leadership determined that outside help was needed. Compirion Healthcare Solutions based in Elm Grove, Wisconsin, was engaged to manage the improvement process.

According to hospital CEO, Ron Peterson, "Compirion was awarded the contract because they looked different from every other consulting group I had seen. They worked on site and they implemented the changes. They presented a total package for a lump sum (of money), with goals that were agreed upon beforehand...and they had the same goals we did."

Compirion sent a team to work on site, side by side with hospital staff. The first few weeks were spent in observation of the processes and procedures in the department. Compirion provided mentoring, leadership, coaching, and problem-solving
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SOURCE Compirion Healthcare Solutions, LLC
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