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Compirion Healthcare Cuts Emergency Department Throughput by 50% at the Medical Center of Central Georgia
Date:5/26/2009

MACON, Ga., May 26 /PRNewswire/ -- The Medical Center of Central Georgia has cut its wait times in half after an improvement project along the entire Emergency Service Line, including related inpatient departments, that began in June 2008. Medical Center leadership initiated the project after patient dissatisfaction with wait times in the Emergency Department became evident. To help create a strategy for reducing patient throughput, hospital leadership engaged Compirion Healthcare Solutions, a healthcare process improvement firm based in Elm Grove, Wisconsin.

Dr. DeLanor Doyle, an Emergency Department physician at the time of the improvement project, commented, "We were aware of the problem but not really the size of it, or that patients were waiting up to 15 hours to be seen. We also didn't know that hospitals of the same size had wait times as short as 2 hours."

Before the improvement over 14% of patients got frustrated and left without being seen (LWBS). The Emergency Department had to refuse emergency transfers most afternoons and evenings, that meant going on diversion about one third of the time. Inpatient beds were not available for those who needed admittance and patients with minor illnesses were waiting more than 6 hours to be treated before being released.

Barb Stickel, Senior Vice President and CNO added, "It was more like a holding center than an Emergency Department. We were not fully staffed and we were over capacity. We tried to fix things ourselves but the staff got discouraged. They wanted help."

Compirion Healthcare was selected upon a recommendation from another regional medical center located in nearby Columbus. Medical Center management liked that Compirion worked on site, hand-in-hand with hospital staff, rotating through all shifts, and that they guar
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SOURCE Compirion Healthcare Solutions, LLC
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