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Compirion Healthcare Consulting Generates a 40:1 Return on Investment at the Medical Center of Central Georgia
Date:4/13/2009

kel added, "The current code is the theme to the Lone Ranger. The first time we played it, we opened up 20 - 25 beds in the first two hours."

By the end of Compirion's engagement in January, the elapsed time from patient registration to inpatient units had dropped by 50%. The goal for door-to-treatment time for outpatients had been set at 4.5 hours. In January, the hours dropped from 6.65 to around 4 hours, well below the hospital's target. As wait times dropped, patient satisfaction scores climbed from the 9th percentile to over 90th percentile ranking. Physician satisfaction scores also climbed to the 90th percentile. For an investment of less than $500 thousand dollars, the improvements made to length of stay, patient satisfaction, labor productivity and the percentage of patients who left without being seen (LWBS) have generated a return of 40:1.

According to Doyle, "Revenues went through the roof making Administration very happy! And, things continue to improve. We are currently two million dollars more to the positive this month vs. the same month this quarter last year. We expect to finish $20 - $24 million more this year over last. I'd say we got our money's worth."

Stickel remarked, "This was one of the most positive processes I have participated in and I have worked with a lot of consulting firms. We can now handle 208 visits with few walkouts. The dashboard they provided is a constant monitor of our success on a daily basis."

Doyle, now Medical Director of the Emergency Center concluded, "Compirion was very hands on. They identified the problems and made us design our own processes to solve them. They watched and measured and kept raising the bar. It's a good system and great to see the Medical Center decide to take ownership of it. We keep tweaking... that's what it is all about."

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SOURCE Compirion Healthcare Solutions, LLC
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