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Compirion Healthcare Consulting Generates a 40:1 Return on Investment at the Medical Center of Central Georgia
Date:4/13/2009

ocesses in the Emergency Department. After review, the Compirion team worked together with senior level management and hospital staff to set performance goals, identify pilot initiatives and to build Core Teams around these initiatives.

Dr. DeLanor Doyle, an Emergency Department physician during the time of the project, commented, "We realized we had to change our core processes. Triage became 'triage and treatment,' all in the front of the Emergency Department. We utilized unused areas as treatment areas. With a lot more happening, during high traffic times, it is almost like controlled chaos... but patients can appreciate that we are trying to see them."

By analyzing the shift data over a one-month period, personnel were rescheduled around peak hours, which also alleviated wait times. A by-product of the rescheduling was an increase in labor productivity. The shorter length of stay had the effect of reducing the number of patients who left without being seen (LWBS) to 2.72% by the end of the improvement project."

The chest pain center, which was originally on another floor, was moved into the Fast Track area closer to the emergency department so that chest pain specialists could assist in the Emergency Department in case of a crisis. In this way, they improved ED physician productivity and eliminated the need for hiring more physicians.

As a result of improved throughput, billable patient volume grew from 132 to 151 patients per day. To handle the increase in the Emergency Department, more beds on the floors needed to be available during peak hours. Hospital staff from the inpatient units pitched in to help the Emergency Department. They implemented several processes including a process they named Code Consensus. During a Code Consensus, a signal or code is delivered throughout the facility to expedite patient discharge, housekeeping and bed availability.

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SOURCE Compirion Healthcare Solutions, LLC
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