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Compirion Healthcare Consulting Generates a 40:1 Return on Investment at the Medical Center of Central Georgia
Date:4/13/2009

MACON, Ga., April 13 /PRNewswire/ -- The Medical Center of Central Georgia expects to increase its revenues by $20 - $24 million this year, after an improvement project along the entire Emergency Service Line, including related inpatient departments that began in June 2008. Since the project, the hospital has consistently grown its billable patient volume through the Emergency Department by 15% in month-to-month comparisons with last year. Compirion Healthcare Solutions, a healthcare process improvement firm based in Elm Grove, Wisconsin had been engaged by hospital management to assist in the process.

Compirion was selected upon referral by another regional medical center located in nearby Columbus. Medical Center of Central Georgia management liked that Compirion worked on site, full time, hand-in-hand with hospital staff, rotating through all shifts, and that Compirion guaranteed agreed upon goals would be met. Goals included: reduced overall length of stay by 50%; increased billable volume from 132 to 150 patients per day and elimination of diversion hours.

Over 14% of patients at the Medical Center Emergency Department left without being seen (LWBS). This is almost triple the national standard and was responsible for a significant loss in hospital revenue. The goal for this metric was set at a maximum of 3.5%.

Barb Stickel, Chief Nursing Officer commented, "Emergency Department throughput was way higher than the national benchmark. It was more like a holding center than an Emergency Department. We were not fully staffed and we were over capacity. We tried to fix things ourselves but the staff became discouraged, they wanted help."

In June 2008, a Compirion team of three consultants arrived on site and began observing staff behavior and the day-to-day pr
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SOURCE Compirion Healthcare Solutions, LLC
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