Navigation Links
Compassion, Not Punishment, Helps Diffuse Workplace Anger: Study
Date:4/14/2011

THURSDAY, April 14 (HealthDay News) -- The best response to workplace anger is compassion, not punishment, a new study suggests.

Supportive reactions by managers and co-workers to an employees' angry outburst can actually lead to positive changes in the workplace, while chastising or taking no action accomplishes nothing, according to Deanna Geddes, chair of the human resource management department at Temple University's Fox School of Business in Philadelphia.

The study included 194 people who had witnessed an angry outburst (deviant anger) at work. The researchers found no connection between firing an upset employee and solving underlying workplace problems, but they did find that even a single act of support by a manager or co-worker for the irate employee can improve workplace tension.

The researchers wrote that "when companies choose to sanction organizational members expressing deviant anger, these actions may divert attention and resources from correcting the initial, anger-provoking event that triggered the employee's emotional outburst."

On the other hand, if managers show "an active interest in addressing underlying issues that prompted employee anger, perceptions of improved situations increased significantly."

The study appears in the journal Human Relations.

"Business codes of conduct are often about what we shouldn't do as an angry employee in emotional episodes, while few, if any, tend to address our role as observers of emotional episodes," the researchers wrote. "Such guidelines, if available, could expand to include positive suggestions for those who witness, judge and respond to angry employees -- formally or informally."

More information

The American Psychological Association offers tips on how to deal with your boss.

-- Robert Preidt

SOURCE: Temple University, news release, April 13, 2011


'/>"/>
Copyright©2010 ScoutNews,LLC.
All rights reserved  

Related medicine news :

1. UNT Health Science Centers Roby Helps Identify Bodies of Chiles Patio 29
2. MarquisNet Co-Location Agreement with MessageBroadcast Helps Message Delivery Provider Expand World-Class Network
3. Launch of On Time Air Filters: Home Air Filter Delivery Service Helps Homeowners Replace All-Important Home HVAC Filters On Time
4. New intervention helps Latino parents of asthmatic children quit smoking
5. Hair Loss: Must See Photos - Scalpure Hair Mask Helps Hair Loss
6. Exercise helps protect brain of multiple sclerosis patients
7. Device Helps Kids With Single-Sided Deafness
8. CustomerCentric Selling Helps BCC Software Dramatically Boost Sales Performance and Produce Record Results
9. IBM Enterprise CloneDR Helps Enterprises Transform Bloated COBOL into Clean, Tight, and Maintainable Code
10. Naptime Helps Babies Remember New Things
11. Orion Health™ Helps Gestion Sanitaria de Mallorca Become the First Electronic Health Record Solution for Community Care in Spain
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Compassion, Not Punishment, Helps Diffuse Workplace Anger: Study
(Date:10/13/2017)... ... October 13, 2017 , ... The American Board of Family Medicine's (ABFM) Board ... Chief Executive Officer, succeeding Dr. James C. Puffer upon his retirement. Dr. Newton will ... Dr. Puffer’s retirement at the end of 2018. Upon assuming the role of President ...
(Date:10/13/2017)... ... October 13, 2017 , ... PurhealthRX , a leading Health and ... Applying the Purzorb™process to full spectrum CBD oil will revolutionize the rapidly growing CBD ... that can be easily incorporated into liquid products, while reducing costs to end users. ...
(Date:10/13/2017)... ... October 13, 2017 , ... Lori R. Somekh, founder ... of ElderCounsel, a national organization of elder law and special needs planning attorneys. “Membership ... rules. It also provides a forum to network with elder law attorneys nationwide,” said ...
(Date:10/13/2017)... LUIS OBISPO, Calif. (PRWEB) , ... October 13, 2017 , ... ... Alzheimer’s or dementia. However, many long-term care insurance companies have a waiver for care ... is the 90-day elimination period, when the family pays for care, is often waived, ...
(Date:10/13/2017)... New York, NY (PRWEB) , ... October 13, 2017 , ... ... most influential people in business to advocate for action towards gender equality at their ... 18,000 views from around the globe, and reached a social audience of over 3 ...
Breaking Medicine News(10 mins):
(Date:9/18/2017)... ALLENTOWN , Pa. and KALAMAZOO, Mich. ... Allentown, Penn. , and OptiMed Specialty Pharmacy ... a business partnership to offer a strategic hub service ... PMD Healthcare,s highly sought-after personal spirometer, Spiro PD 2.0, ... A spirometer is a medical device used ...
(Date:9/12/2017)... YORK , Sept. 12, 2017   EcoVadis , the leading ... has published the first annual edition of its Global CSR Risk and ... companies evaluated by EcoVadis, based on Scorecard Ratings that analyzed nearly 800,000 ... ... Index ...
(Date:9/9/2017)... , Sept. 8, 2017 ... Mobile MRI Unit coming to Washington DC ... When: Tuesday, September 12 th – Monday, September 18 ... D.C. offering free MRI brain scans to the public.Where:  ... be parked at 501 K Street NW, Washington, D.C.What:BTF brings its nationwide ...
Breaking Medicine Technology: