Navigation Links
Compassion, Not Punishment, Helps Diffuse Workplace Anger: Study
Date:4/14/2011

THURSDAY, April 14 (HealthDay News) -- The best response to workplace anger is compassion, not punishment, a new study suggests.

Supportive reactions by managers and co-workers to an employees' angry outburst can actually lead to positive changes in the workplace, while chastising or taking no action accomplishes nothing, according to Deanna Geddes, chair of the human resource management department at Temple University's Fox School of Business in Philadelphia.

The study included 194 people who had witnessed an angry outburst (deviant anger) at work. The researchers found no connection between firing an upset employee and solving underlying workplace problems, but they did find that even a single act of support by a manager or co-worker for the irate employee can improve workplace tension.

The researchers wrote that "when companies choose to sanction organizational members expressing deviant anger, these actions may divert attention and resources from correcting the initial, anger-provoking event that triggered the employee's emotional outburst."

On the other hand, if managers show "an active interest in addressing underlying issues that prompted employee anger, perceptions of improved situations increased significantly."

The study appears in the journal Human Relations.

"Business codes of conduct are often about what we shouldn't do as an angry employee in emotional episodes, while few, if any, tend to address our role as observers of emotional episodes," the researchers wrote. "Such guidelines, if available, could expand to include positive suggestions for those who witness, judge and respond to angry employees -- formally or informally."

More information

The American Psychological Association offers tips on how to deal with your boss.

-- Robert Preidt

SOURCE: Temple University, news release, April 13, 2011


'/>"/>
Copyright©2010 ScoutNews,LLC.
All rights reserved  

Related medicine news :

1. UNT Health Science Centers Roby Helps Identify Bodies of Chiles Patio 29
2. MarquisNet Co-Location Agreement with MessageBroadcast Helps Message Delivery Provider Expand World-Class Network
3. Launch of On Time Air Filters: Home Air Filter Delivery Service Helps Homeowners Replace All-Important Home HVAC Filters On Time
4. New intervention helps Latino parents of asthmatic children quit smoking
5. Hair Loss: Must See Photos - Scalpure Hair Mask Helps Hair Loss
6. Exercise helps protect brain of multiple sclerosis patients
7. Device Helps Kids With Single-Sided Deafness
8. CustomerCentric Selling Helps BCC Software Dramatically Boost Sales Performance and Produce Record Results
9. IBM Enterprise CloneDR Helps Enterprises Transform Bloated COBOL into Clean, Tight, and Maintainable Code
10. Naptime Helps Babies Remember New Things
11. Orion Health™ Helps Gestion Sanitaria de Mallorca Become the First Electronic Health Record Solution for Community Care in Spain
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Compassion, Not Punishment, Helps Diffuse Workplace Anger: Study
(Date:10/12/2017)... ... 12, 2017 , ... The company has developed a suite ... regulatory authorities worldwide. From Children’s to Adults 50+, every formula has been developed ... , These products are also: Gluten Free, Non-GMO, Vegan, Soy Free, Non-Dairy*, ...
(Date:10/12/2017)... ... , ... Asante, a nationally recognized health system in southern ... home health joint venture through an agreement, effective October 1, 2017, to create ... health company with Asante, delivering clinically integrated care, for the past eight years. ...
(Date:10/12/2017)... ... 12, 2017 , ... HMP , a leader in healthcare events and ... Eddie Digital Award for ‘Best B-to-B Healthcare Website.’ Winners were announced during the Eddie ... annual award competition recognizes editorial and design excellence across a range of sectors. This ...
(Date:10/12/2017)... ... October 12, 2017 , ... Women-owned and Grand ... Best and Brightest in Wellness® by Best and Brightest. OnSite Wellness will be ... Oct. 20 from 7:30 a.m. to 2 p.m. at the Henry Autograph Collection ...
(Date:10/12/2017)... ... October 12, 2017 , ... Vohra Chief Medical ... to physician colleagues, skilled nursing facility medical directors and other clinicians at various ... Wound Care." , "At many of these conferences we get to educate other ...
Breaking Medicine News(10 mins):
(Date:10/2/2017)... INDIANAPOLIS , Oct. 2, 2017  Eli Lilly ... its financial results for the third quarter of 2017 ... a conference call on that day with the investment ... performance. The conference call will begin at ... public can access a live webcast of the conference ...
(Date:9/28/2017)... Sept. 28, 2017 Cohen Veterans Bioscience and ... use of wearable and home sensors for real-time monitoring ... Signal Foundation, a nonprofit organization focused on disruptive health ... an affordable analytical system to record and integrate behavioral, ... ...
(Date:9/23/2017)... -- Janssen Biotech, Inc. (Janssen) announced today that it ... Food and Drug Administration (FDA) for the Biologics License ... of moderately to severely active rheumatoid arthritis (RA). The ... to further evaluate the safety of sirukumab in the ... "We are disappointed by ...
Breaking Medicine Technology: