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Companies Utilize Variety of Metrics for Quality Measurements
Date:4/17/2008

CHAPEL HILL, N.C., April 17 /PRNewswire/ -- Performance scorecards and cross-functional meetings are the most effective methods of communicating quality organizational value to key internal stakeholders, according to benchmark partners engaged by Best Practices, LLC.

By employing such metrics, senior managers can examine the ROI of key business functions and actively communicate the results to vital stakeholders. Thus, quality leaders can demonstrate organizational value in a manner executives will appreciate and reward.

Best Practices, LLC's white paper Measuring and Communicating Organizational Value for the Quality Function addresses how quality organizations are traditionally reactive in nature, identify problems that already have occurred and correct them.

Leading companies are looking to shift this paradigm by 1) integrating quality control into the ongoing production process to catch problems as soon as they occur and 2) refocusing the quality function on proactive identification of potential problem areas. Benchmark partner companies are taking a variety of approaches to systemize quality principles across the quality organization and the value chain as a whole, such as developing comprehensive scorecards for the quality function. Such scorecards contain a variety of metrics for areas such as compliance, new product launch, organizational development and production costs. These scorecards align the quality organization's goals with the overall corporate strategy and/or company mission statement, sending the message that success in the quality arena directly impacts overall business success.

For more information on how we can work together to answer your pressing quality business questions, visit http://www3.best-in-class.com/cr206.htm or contact Cameron Tew at (919) 403-0251, ext. 246 or ctew@best-in-class.com.

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