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Community Pharmacists Rise to Meet Winter Weather Challenges, Survey Finds
Date:3/4/2010

hours, with some pharmacies opening early or staying late as necessary. Some used generators to supply power and remain open. Others extended phone services to meet emergency needs.
  • 36% expanded their pharmacy's home delivery service area to accommodate additional patients. Sometimes this included traversing unplowed roads in four-wheel-drive vehicles or picking up groceries for homebound patients.
  • 45% witnessed an increase in the number of patients needing emergency fills due to the lack of mail service. Meeting this need usually required either contacting the physician or a lengthy phone call to the insurance company or pharmacy benefit manager for an override.  In other cases, pharmacists provided a short-term supply at no cost to the patient and without reimbursement to the community pharmacy.

  • "These community pharmacists truly stepped up when the patient need was greatest," Harmison added.  "That commitment is one reason why pharmacists are consistently among the public's most-trusted professions."

    The survey included open-ended, descriptive pharmacist responses:


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    SOURCE National Community Pharmacists Association
    Copyright©2010 PR Newswire.
    All rights reserved

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