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Collaborative Efforts Prove Effective for QHR Client Hospital Gritman Medical Center and Neighboring Pullman Regional Hospital
Date:8/5/2008

he hospital from October 2006 to June 2007. Satisfaction levels were based on criteria that included nurse and doctor communication, pain management, room cleanliness, quietness of the facility, helpfulness of the hospital staff, the explanation of medications, and information about how to recover after being discharged.

While many hospitals collect information on patient satisfaction, until now there has been no universally applied national standard to gauge quality levels, patient satisfaction levels or pricing information. There has also been no method for publicly reporting this data. This new survey now makes this possible.

"Gritman Medical Center and Pullman Regional Hospital take great pride in sharing these number one rankings and much, much more," said Gritman Medical Center CEO Jeff Martin. "We also partner on physician recruitment and work together on programs such as Project ACCESS, which helps seniors in rural counties get medical care and social services. We share medical equipment, information and knowledge, as well."

According to Martin, the two hospitals even collaborated on a publicity campaign when announcing the survey results to their respective communities recently. The campaign included a news release and print, radio and outdoor advertising.

"Ultimately, our patients and their families benefit from the hospitals' cooperative efforts and good-natured competition," he added. "When hospitals work together, great things can happen."

Upon receiving news of Gritman Medical Center's HCAHPS ranking, http://www.qhr.com [QHR] Senior Vice President of Operations Bob Vento said: "QHR joins the team at Gritman Medical Center in celebrating both its prestigious award and progressive partnership with Pullman Regional Hospital. QHR strives to cultivate strong, effective, forward-thinking leadership at each of its clien
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