DALLAS, March 5 /PRNewswire/ -- Phoenix Health Systems, a premier provider of integrated professional and technical services focused on the business goals of healthcare organizations, announced today that it has signed an agreement with Civista Health Inc. (La Plata, Maryland), to provide information technology infrastructure outsourcing services.
Under the three year agreement, Phoenix will manage Civista's help desk from its Leveraged Service Center in Dallas, Texas, while also providing an onsite team to support Civista's desktop service towers. The new Civista help desk will be available to the user community 24 hours-per-day, 7 days-per- week, maximizing customer service and improving access to technical support. The onsite desktop team will have a more clinical focus, with an emphasis on responsiveness to critical issues. The seamless integration of these two support systems will enable Civista to better plan and manage its IT infrastructure and technical environment to better meet the needs of the user community and improve patient care.
"Our experience with Phoenix Health Systems made us very comfortable that they would provide us excellent value," said Kevin Burbules, Chief Information Officer, Civista Health Inc. "This approach will quickly get us to best practice and also sustain us at best practice levels for these services."
"Phoenix is extremely pleased to be selected to manage the help desk and desktop service towers for Civista Health Inc. We are committed to helping enable them achieve their long-term business objectives," said Darin LeGrange, President and CEO, Phoenix Health Systems. "Civista Health is dedicated to improving the health status of families and individuals throughout Southern Maryland, and Phoenix is proud to partner with them in support of that goal. We are single-minded in our focus on client delight and look forward to exceeding Civista's expectations and improving the end user experience."
About Civista Health Inc.
Founded in 1939, Civista Health is a regional, not-for-profit, integrated health system serving Charles County and the surrounding areas of southern Maryland. With its 117 licensed beds, Civista Health receives more than 39,000 ambulatory and outpatient visits per year. Civista Health provides excellent care to each patient in a safe, caring and family-centered environment and fosters a healthier community by providing service, education and access to care in concert with other community organizations. For more information, visit http://www.civista.org.
About Phoenix Health Systems
Phoenix is a national information technology and business process services provider offering an integrated set of professional and technical services to healthcare organizations. Through Strategic Consulting, IT Outsourcing and Revenue Cycle Management, Phoenix will help any healthcare organization achieve its long-term objectives of administrative cost reduction, increased cash flow, improved patient safety and regulatory compliance. For additional information, please contact Christopher Madeira at (214) 261-0660, or visit http://www.phoenixhealth.com.
|SOURCE Phoenix Health Systems|
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