Navigation Links
Cigars International Rolls up a Bundle of Workforce Optimization Features to Help Bring Their Vision of the Customer Experience to Life
Date:1/29/2013

East Hartford, CT (PRWEB) January 29, 2013

When Cigars International first launched their call center, there were four agents working on the sales side and another four answering customer service inquiries. As the center grew, agents still handled both sales and customer service calls of varying degrees. “Sales calls can be as simple as placing an order from a customer who know exactly what they want or they can be complex consultative type sales calls. Representatives will make recommendations to fit a certain taste profile or budget. Customer service calls can be as simple as tracking a package or as complex as explaining the science of cigar humidification and troubleshooting their humidors. Customer service calls can also include setting up returns and sending out replacements. We have a number of different promotions on a daily basis, some lasting just for that day or for the remainder of the week. Representatives are expected to be able to field any inquires about current promotions,” said Steve McDevitt, Sales and Customer Service Manager for CI.

Over the next 18 months, they implemented a training program which created a new concept: the universal agent, capable of handling all types of calls, and eventually expanding their skill sets to also blend in the email and web chat channels. Focusing on the customer experience, CI then set to ramp up their quality and training processes with a call recording and analytics system which would be able to do much for them than they ever imagined.

After a lengthy search, CI chose Virtual Observer due to it’s “ease of use, ease of implementation and of course value for the dollars spent,” offered McDevitt. Implementation and training went smoothly and the responsiveness of the VO support team has made CI’s staff very pleased.

“With any e-commerce firm or direct marketing company, understanding how customers are getting to you is key in determining where to spend
'/>"/>

Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Page: 1 2 3 4

Related medicine news :

1. International breast health global summit will focus on supportive care and quality of life
2. International conference to explore health of descendants of transatlantic slave trade
3. Kessler Foundation researchers present at first International Congress on Cognition in MS
4. Internationally known expert in ovarian cancer to be honored at the ASCO Annual Meeting
5. Nobel laureate to keynote international pharmaceutical conference at URI
6. International Nanomedicine Conference bound for Sydney: July 2-4, 2012
7. June 2012 marks a milestone for International Urogynecology Associates as Dr. Robert D. Moore and Dr. John R. Miklos perform their 24th Neovagina Surgery in 24 months
8. Heavy Duty Alternators and Starters Expert Elreg Distributors Ltd. Meets Needs of International Market with Launch of Spanish Website
9. The US Drug Watchdog Now Urges Plaintiffs Law Firms Worldwide To Contact Them About A Possible International Effort To Help Victims Of Defective Drugs Or Medical Devices
10. RMAX International to donate Recuper8 - a free, health - restoring program to Everyone in Uniform
11. International symposium on veterinary rehabilitation and physical therapy to be held in Vienna
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:7/4/2015)... ... July 04, 2015 , ... Chronic Neck Pain. Neck pain is ... located in the neck. Another 19% suffer from head, migraine, or facial pain, in ... that 45% of American workers must deal with neck pain. Strategies for ...
(Date:7/3/2015)... ... 2015 , ... The Harvest Hope Food Bank will hopefully be getting a large ... offices in the area of Greenville SC are making it their mission to collect as ... They are asking for donations from the public as well. As part of the canned ...
(Date:7/3/2015)... ... July 03, 2015 , ... ... its 2015 Annual Conference , the premiere continuing education and networking ... Orlando at SeaWorld in Orlando, Florida. Speakers include the leading rheumatology experts ...
(Date:7/3/2015)... ... 03, 2015 , ... B. E. Smith, the only full-service ... a national president recruitment for Regional Care, Inc. in Scottsbluff, Neb. ... Smith has recently placed more than 1,000 healthcare executives into organizations. , ...
(Date:7/3/2015)... ... July 03, 2015 , ... Smoothies are all the rage right ... and easily accessible, quality ingredients. Aurora Natural is proud to introduce a new line ... of fiber, protein, antioxidants, vitamins and minerals! , Aurora is offering a variety of ...
Breaking Medicine News(10 mins):Health News:New Advancement in Treatment of Chronic Neck Pain 2Health News:New Advancement in Treatment of Chronic Neck Pain 3Health News:Greenville Area AlignLife Offices to do a Thanksgiving in July Food Drive 2Health News:Greenville Area AlignLife Offices to do a Thanksgiving in July Food Drive 3Health News:RNS Announces Sessions and Speaker Lineup for the 2015 Annual Conference of the Rheumatology Nurses Society 2Health News:RNS Announces Sessions and Speaker Lineup for the 2015 Annual Conference of the Rheumatology Nurses Society 3Health News:Regional Care, Inc. Retains B. E. Smith to Recruit New President 2Health News:Regional Care, Inc. Retains B. E. Smith to Recruit New President 3Health News:Aurora Product, Inc. Announces An Original New Line: Smoothie Fixins’ 2
... discovered a new type of cells, which they say appear ... ,The medical team led by Jian-Xin Gao at Ohio ... or pCSCs, that can either remain benign or become malignant, ... cells are very complex. They have properties of normal and ...
... do survive into adolescence, a study conducted in Zimbabwe// seems ... virtually all children infected with HIV at birth die before ... have been noticing older children admitted in HIV clinics. ... a study at a clinic in Harare, the capital of ...
... have lost their jobs with the NHS in the last quarter ... less, as per official statistics//. The job-cuts may be good for ... patient care. ,Most of the redundant positions belong ... jobs and for those who need to take on the additional ...
... All sleeping pills may sometimes cause a bizarre but dangerous side effect ... warned. ,Those who take the pills could go on ... memory of having taken a tablet at all. ,Also ... even while still asleep, not realizing that are yet to wake up. ...
... which was in use even in ancient civilizations, is ... , Scientists of the NHS who are trying to root out ... U.K, are planning to put the anti- bacterial properties of this ... is part of the University Hospital Birmingham NHS Trust, is part ...
... North Carolina sought to tabulate expenditures related to health ... of the medical expenditure was related to childbirth and ... the Journal of the American Medical Association, is opportune ... in the United States. It also speaks of the ...
Cached Medicine News:Health News:Trial Run of Copper to Combat MRSA 2
(Date:7/3/2015)... Der Pharmariese Lupin ... eine 100-prozentige Beteiligung am Unternehmen ZAO "Biocom" ... Übernahme dringt Lupin in den russischen Pharmamarkt ... Mrd. RUB im Jahr 2014 zu den ... Health). Seit über einem Jahrzehnt verzeichnet der ...
(Date:7/2/2015)... , July 3, 2015 ... adquisición del 100% de participación en ZAO "Biocom" ... adquisición marca la incursión de Lupin en el ... de RUB en ventas, colocándolo como uno de ... 2014 (IMS Health). Durante más de una década, ...
(Date:7/2/2015)... , July 2, 2015 /PRNewswire/ - ESSA Pharma Inc. ... common shares have been approved for listing and trading on ... ESSA will begin trading on NASDAQ on July 9, ... Venture Exchange under the symbol "EPI". As a ... NASDAQ, each of the Company,s outstanding special warrants issued on ...
Breaking Medicine Technology:Lupin übernimmt Biocom aus Russland 2Lupin übernimmt Biocom aus Russland 3Lupin adquiere Biocom en Rusia 2Lupin adquiere Biocom en Rusia 3ESSA Pharma Inc. to Commence Trading on the NASDAQ Capital Market 2ESSA Pharma Inc. to Commence Trading on the NASDAQ Capital Market 3ESSA Pharma Inc. to Commence Trading on the NASDAQ Capital Market 4
... national reference laboratory and a worldwide leader ... offers an extensive test menu of highly ... and anatomic pathology. Owned by the University ... than half of the nation's university teaching ...
... is a national reference laboratory and a ... development. ARUP offers an extensive test menu ... in clinical and anatomic pathology. Owned by ... include more than half of the nation's ...
... ARUP Laboratories is a national reference ... laboratory research and development. ARUP offers an ... unique medical tests in clinical and anatomic ... ARUP Laboratories' clients include more than half ...
... a national reference laboratory and a worldwide ... ARUP offers an extensive test menu of ... clinical and anatomic pathology. Owned by the ... more than half of the nation's university ...
Medicine Products: