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Certified eSupport Simplifies Upgrade for Dragon® Medical Practice Edition 2

Mahwah, NJ (PRWEB) August 13, 2013

Certified eSupport (CES) is making it easy to integrate the new Dragon Medical Practice Edition 2 upgrade by providing best-in-class technical support and 24/7 access to a library of educational resources. Expert technicians ensure precise installation, customization, and training that lets physicians start using their upgraded software right away to maximize meaningful use of their EHR.

“Our services and technicians truly are one-of-a-kind. We have been managing speech recognition hardware and software for over 65 years combined which makes us true experts,” said Josh Stewart, Manager of Technical Services at CES. “We are fortunate to be the only company that is able to offer a dedicated team of professionals who are fully equipped to provide personalized service to each and every customer.”

The new Dragon Medical Practice Edition 2 contains several impressive enhancements including an accuracy rating of 99% out of the box, over 90 specialty and subspecialty medical vocabularies and regional accent support all of which produce a faster recognition speed. Two notable time-saving features are the hidden dialogue mode, which allows clinicians to see their dictation in a transparent box on-screen while viewing flow charts or x-rays, and the customized macros which eliminate the need for repetitive keystrokes and mouse clicks with the use of simple voice commands. There is no longer a need to navigate back and forth between screens or waste time entering frequently used blocks of text to complete EHR templates.

Certified eSupport provides a multi-tiered menu of technical support services specific to speech recognition solutions and Dragon Medical Practice Edition 2 installation. There is an increasing demand for one-on-one support that covers remote and on-site installation, as well as direction on how to customize Dragon Medical Practice Edition 2. CES provides these services as well as detailed training on how to use macros and how to add vocabulary to the newest edition of Dragon Medical technology.

Physicians can also access a comprehensive database, identified on the website as Knowledge Base, which houses thousands of how-to guides, articles, product evaluations, user’s manuals, prerecorded webinars and FAQs on Dragon Medical Practice Edition 2. CES technicians are versed in all aspects of troubleshooting for the software including dictation repairs and microphone integration.

Dragon Medical Practice Edition 2 training is the link between having the right tools and knowing how to use them in a way that produces a quick ROI. CES is the source for superior training, virtual support, ongoing educational webinars, and a Knowledge Base library that literally can answer all of your questions about Dragon Medical Practice Edition 2 and companion hardware.

For more information about Nuance Healthcare Support, including the menu of service offered by CES, visit

To learn more about Dragon Medical Practice Edition 2 support and connect with a certified reseller, visit

About Certified eSupport:
Certified eSupport is an organization made up of talented engineers, certified instructors, trainers, Microsoft® Certified Professionals and Network Administrators with a focus in voice processing, speech recognition and enterprise-wide software solutions designed to meet the needs of the verticals we serve. Our specialties cater to the healthcare, legal and corporate verticals. With over 65 years of combined experience, our organization is uniquely fit to provide our clients with the absolute best out-of-box experience possible. Our expertise is in digital dictation, transcription, speech recognition and enterprise solutions including but not limited to products and software from our premier vendors.

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