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Certified eSupport Setting Industry Standard for Dragon® Medical Practice Edition 2 Support

Mahwah, NJ (PRWEB) August 29, 2013

Certified eSupport (CES) is providing elite technical support to small medical practices that have upgraded to Dragon Medical Practice Edition 2. Physicians seeking Dragon Medical Practice Edition 2 support have discovered the multi-tiered menu of services offered by CES, which accelerates their use of EHRs and adds peace of mind to their investment.

“CES is putting the personal touch back into customer service. Our dedicated team of professionals has already helped thousands of clinicians who use Dragon Medical Practice Edition 2,” said Josh Stewart, Manager of Technical Services at CES. “Our technicians go far beyond standard support services. From installation to training on advanced features, we make the integration of Dragon Medical technology a truly rewarding and enjoyable one for our customers.”

The release of Dragon Medical Practice Edition 2 has revealed a higher level of customizable features and advancements making quality technical support a necessity for many physicians. In addition to being 99% accurate out of the box, the new version now includes over 90 medical vocabularies covering an extensive list of specialty and subspecialty categories. This feature coupled with regional accent support that can identify variations in pronunciation enables the software to deliver faster and more accurate speech recognition than ever before.

Dragon Medical Practice Edition 2 FAQs reveal several areas of general interest to clinicians including how to install, how to customize, and how to sign up for training. CES has the answers for these questions as well as for more advanced inquiries on how to program customizable macros and how to use the hidden dialogue mode. When set up properly, macros can eliminate the need for repetitive keystrokes and mouse clicks. Programmed macros can even initiate a series of tasks for you by using simple voice commands. You save yourself considerable amounts of time just by sitting back and speaking. The progression of the hidden dialogue mode also saves clinicians a quantifiable amount of time by enabling simultaneous review of patient records, x-rays and flow sheets while dictating via a transparent dictation box. There is no longer a need to click back and forth between screens while dictating.

When a CES technician facilitates Dragon Medical Practice Edition 2 installation and customization, the ability to utilize all of these enhancements becomes attainable and the benefits of use extremely measureable. Dragon Medical Practice Edition 2 training becomes the link between having these functions at the tip of your tongue and actually knowing how to command them so you can make your practice more efficient.

Included in CES's multi-tiered menu of technical support services is a comprehensive library called Knowledge Base, which includes thousands of how-to guides, articles, product evaluations, user manuals, prerecorded webinars and FAQs on Dragon Medical Practice Edition 2. Physicians and their staff have all of these resources at their fingertips plus live chat capabilities if you prefer customer service that includes personal contact.

For more information about Nuance Healthcare Support, including the menu of service offered by CES, visit

To learn more about Dragon Medical Practice Edition 2 support or to connect with a certified reseller, visit

About Certified eSupport:
Certified eSupport is an organization made up of talented engineers, certified instructors, trainers, Microsoft® Certified Professionals and Network Administrators with a focus in voice processing, speech recognition and enterprise-wide software solutions designed to meet the needs of the verticals we serve. Our specialties cater to the healthcare, legal and corporate verticals. With over 65 years of combined experience, our organization is uniquely fit to provide our clients with the absolute best out-of-box experience possible. Our expertise is in digital dictation, transcription, speech recognition and enterprise solutions including but not limited to products and software from our premier vendors.

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