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CellTrak Mobile Technology Improves Client Care in Vancouver for the Community Home Support Services Association
Date:7/6/2010

One of CellTrak’s latest clients, Community Home Support Services Association (CHSSA) supports elderly people who live with physical and/or developmental disabilities in their homes. CHSSA provides a variety of health care services during in-home client visits by their community health workers (CHWs). Traditionally all these visits were recorded on paper along with older technologies, like voicemail, copies and faxes. Making sure that schedule changes and care plan changes were up to date and received by the CHW’s became quite a problem for both the administrative and field staff.

(PRWEB) July 6, 2010 -- One of CellTrak’s latest clients, Community Home Support Services Association (CHSSA) supports elderly people who live with physical and/or developmental disabilities in their homes. CHSSA provides a variety of health care services during in-home client visits by their community health workers (CHWs). Traditionally all these visits were recorded on paper along with older technologies, like voicemail, copies and faxes. Making sure that schedule changes and care plan changes were up to date and received by the CHW’s became quite a problem for both the administrative and field staff.

Eventually once all the paper was collected from each CHW, a team of workers would “match” paper records to the schedules to make sure all visits and times were met. Then those records would get recorded into the payroll and support systems. This was a time-consuming inefficient way to exchange information and it left room for communication breakdowns and more importantly missed appointments. CHWs would manually update client records following the visits and also spend additional time each week, processing time sheets.

CHSSA along with their partner Procura found that CellTrak running on BlackBerry devices on the Rogers Wireless network had an efficient, se
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