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Carefx's New Referral Management Solution Increases Hospital Referral Volume, Enhances Collaboration Among Specialists, PCPs and Patients
Date:8/11/2009

al process into a disciplined workflow that facilitates and standardizes collaboration, improves patient care quality and safety and increases referral volume and revenues.

Referral Revenues Projected To Increase by $7 MM Annually

Boston Medical Center (BMC), named one of America's Best Hospitals by U.S. News and World Report, leverages eReferral to provide its 1,500 clinicians with composite views of relevant patient information housed in diverse systems. Clinicians and referral coordinators can find specialists, book appointments online, transmit clinical data and track referrals from beginning to end through BMC's unified eReferral portal. Since going live with the product in May, BMC has surpassed 1,000 referrals and continues to add approximately 100 referrals per day. In addition, BMC has already realized a significant return on investment (ROI), resulting in a net 20 percent improvement in scheduled referrals, net 5 percent reduction in no-shows, 10 percent referral volume growth and is projected to generate an additional $7 million annually, based on preliminary ROI analysis.

"eReferral has helped our patients obtain appropriate, hassle-free care, and our resource utilization has been optimized due to a decrease in missed clinic appointments," said Meg Aranow, Vice President and Chief Information Officer at BMC. "Quality, safety and physician satisfaction have increased, and the system architecture will serve as a foundation for other collaborative messaging between physicians in the community and the specialty clinics at the hospital."

Built on the Fusionfx portal framework, eReferral manages outpatient and inpatient referring physician communications. The eReferral solution includes:

  • Enhanced Referral Lists and Tracking
  • EMR Integration
  • In-depth Provider Dictionaries
  • Detailed Insu
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SOURCE Carefx Corporation
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