Navigation Links
CareTech Solutions Presents Specialized Healthcare Call Center at HIMSS10
Date:2/28/2010

TROY, Mich., Feb. 28 /PRNewswire/ --  CareTech Solutions (www.caretech.com), an information technology (IT) and Web products and services company serving U.S. hospitals and health systems, will showcase Service Desk, the company's IT call center offering for hospitals and health systems at HIMSS10 annual conference and exhibition at the World Congress Center in Atlanta, Georgia. The product will be on display in the company's booth (Hall C; 1242), as well as, featured several times in a live speaking engagement in the Compuware Theater (Hall B; 4608) on March 2 at 4:45 p.m., and again on March 3 at 11:30 a.m.

"CareTech's in-depth knowledge of hospital processes and protocols, information flows and the applications that support this work is the foundation for our Service Desk offering," offers Karl Graham, senior director of Resolution Center, CareTech Solutions. "Our call center employees are rigorously trained on the workings of the hospital first; this prepares them to handle all infrastructure and application questions with immediate resolution for all end users. CareTech's healthcare specific service desk provides the specialized support needed for hospital's complex IT services; freeing up clinicians to provide excellent patient care."  

Key features of CareTech Solutions Service Desk are:

  • 24/7/365 staffing and operation from Troy, Michigan
  • A single point-of-contact for all hospital IT issues and requests, including the sometimes difficult legacy systems, through the use of an Information Technology Infrastructure Library (ITIL)
  • Service desk analysts are Certified Help Desk Professionals by STI Knowledge and are trained and experienced in all major healthcare software applications and hold technical certifications including Microsoft, A+, etc.
  • Integration of hospital IT tools into a front-line service desk for proactive monitoring of hospital IT infrastructure and applications. This enables the call center employee to immediately know which area of the hospital the call is coming from, status of the systems, and in some cases, identification of an issue before a call comes in.
  • Customized service request tool that can streamline internal processes and eliminate paperwork for routine requests such as systems access, cell phones, and other incidents.
  • Monthly detailed reports covering Service Desk monitoring, performance review, service level performance metrics and customer feedback.

The CareTech Service Desk is a scalable solution and hospitals can share the service across multiple hospital sites making it an affordable solution for both large and small hospitals.  In most cases, CareTech can implement the service desk within 12 weeks.

About CareTech Solutions

CareTech Solutions, Inc., an information technology and web products and services provider for more than 120 U.S. hospitals and health systems, creates value for clients through customized solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.

CareTech Solutions is the 2008 and 2009 Best in KLAS award recipient in the IT Outsourcing (Extensive) segment, as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards report.  

For more information, please visit www.caretech.com.

SOURCE CareTech Solutions, Inc.

Back to top

RELATED LINKS
http://www.caretech.com

'/>"/>

SOURCE CareTech Solutions, Inc.
Copyright©2010 PR Newswire.
All rights reserved

Related medicine news :

1. CareTech Solutions Enhances its Information Technology Offerings for Hospitals
2. CareTech Solutions Showcases Web Portal for Hospital Boards and Administrators at HIMSS10
3. CareTech Solutions Names Colleen M. Hanley Vice President of Marketing, Communications and Government Affairs
4. Mercy Memorial Hospital Selects CareTech Solutions to Provide Service Desk Support to Physicians, Nurses, and Hospital Personnel
5. CareTech Solutions Named 2009 Best in KLAS for Extensive Information Technology Outsourcing for the Second Consecutive Year
6. CareTech Solutions Web Clients Earn Top Recognition in the Tenth Annual eHealthcare Leadership Awards Competition
7. CareTech Solutions Named to Detroit Free Press Top Workplaces 2009
8. CareTech Expands Relationship With Marietta Memorial Hospital With Five-Year Total IT Services Management Agreement
9. CareTech to Provide Web Services to Blessing Health System
10. CareTech Expands Services to Garden City Hospital With Radiology Workflow Technology
11. CareTech Signs Three-Year Agreement to Provide Web Services to INTEGRIS Healths 13 Hospitals
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:4/30/2016)... , ... May 01, 2016 , ... Serenity Recovery, a ... rehabilitation, has produced a new video that focuses on one of the more popular ... sessions and clips from interviews with a participating patients and the Yoga class instructor, ...
(Date:4/30/2016)... ... April 30, 2016 , ... ... RANKED Health , a program to critically evaluate and rank health-focused applications and ... program is to provide independent, unbiased and accurate information to help accelerate patient ...
(Date:4/30/2016)... ... April 30, 2016 , ... ... the use of the HyProCure sinus tarsi implant. ( http://www.cbc.ca/news/canada/ottawa/banned-quebec-dentist-pierre-dupont-working-as-chiropodist-in-ottawa-1.3515494 ) ... a minimally invasive procedure performed, when indicated, to correct the partial displacement ...
(Date:4/29/2016)... ... April 30, 2016 , ... World Patent Marketing , ... Springboard, an automotive invention that improves the storage features of a pick up ... says Scott Cooper, CEO and Creative Director of World Patent Marketing. "Over the ...
(Date:4/29/2016)... (PRWEB) , ... April 29, 2016 , ... ... Two Ten Footwear Foundation, the national charitable foundation serving the footwear industry, has ... 8,000 volunteers representing more than 130 companies across 23 states during the months ...
Breaking Medicine News(10 mins):
(Date:4/29/2016)... Glycotope GmbH, a clinical-stage immuno-oncology ... appointment of Dr. Alfredo Zurlo as Chief ... with many years clinical experience and a proven track ... role was at Mologen AG where he was Chief ... Dr. Zurlo held various positions at F Hoffmann La ...
(Date:4/28/2016)... NEW YORK , April 28, 2016 /PRNewswire/ ... will notably complement the company,s valve repair and ... the move also places Abbott more firmly into ... one of the fastest growing device areas, with ... to its recent report,  Advanced Remote Patient ...
(Date:4/28/2016)... 28, 2016 ... Phillips und Stephen Schmidt ... ArisGlobal®, ein führender Anbieter cloudbasierter Softwarelösungen ... bekannt, dass neue Führungskräfte zum Team Sicherheit ... die vielfältige Erfahrungen mitbringen.  Dies wird die ...
Breaking Medicine Technology: