Navigation Links
CareTech Solutions Launches Robust Service Desk Solution to Support Clinical Applications and Technology within Continuum Health Partners Hospitals

24x7x365 On-Shore Service Desk Solution Offers Proactive Monitoring of Critical Systems to Boost Operational Efficiency and Enable Increased Focus on Patient Care Enhancement

NEW YORK, March 25 /PRNewswire/ -- CareTech Solutions, an information technology (IT) and Web products and services provider for hospitals and health systems, announced today it has launched its robust service desk solution across all hospitals that together comprise Continuum Health Partners of New York, N.Y.: Beth Israel Medical Center, Roosevelt Hospital, St. Luke's Hospital and Long Island College Hospital. CareTech Solutions signed a three-year service-desk agreement with Continuum Health Partners in November 2008.

CareTech Solutions' 24x7 service desk solution was activated in all Continuum Health Partners hospitals on January 15, 2009, and provides end-users of each hospital's clinical information systems (such as hardware devices, desktop applications and software, and local and Internet connectivity) with continuous healthcare IT support, backed by healthcare-specialized staff located on-shore within CareTech's resolution center, housed within its Troy, Mich. facility.

"Continuum Health Partners needed a robust healthcare-specific service desk solution that could contribute to the efficiency of our hospitals by seamlessly integrating with hospital operations and supporting proactive monitoring of critical systems, and even in the early days following activation, CareTech's service desk solution has already exceeded our expectations," said Bonnie Sessa, Vice President and Chief Information Officer (CIO) of Continuum Health Partners. "Our strategic partnership with CareTech enables proactive tracking of our technology's operation to boost our efficiency and allow our medical staff to focus on patient care enhancement - a particularly valuable attribute in times of emergency."

CareTech's service desk offers advanced technology solutions that include proactive monitoring of hospitals' IT infrastructures and applications to ensure continuous system availability and performance.

"As the computer applications a hospital's physicians use become more complex, CareTech's proactive and healthcare-specific service desk solution offers true value in promoting operational efficiency while enabling the enhancement of patient care at Continuum Health Partners and all facilities," said Jim Giordano, President and CEO of CareTech Solutions. "In contrast to competitors in the field, CareTech's service desk is also offered as a standalone solution or as part of a larger healthcare IT outsourcing agreement. This means Continuum Health Partners and all service desk customers can take advantage of a service desk solution that is both robust and affordable."

About Continuum Health Partners

Continuum Health Partners is a nonprofit hospital system in New York City that comprises five historically distinguished hospitals: Beth Israel Medical Center, Roosevelt Hospital, St. Luke's Hospital, Long Island College Hospital and The New York Eye and Ear Infirmary. Together, we offer a full range of primary care and specialty treatments using the most advanced approaches available.

About CareTech Solutions, Inc.

CareTech Solutions, Inc., an information technology and Web services provider for hospitals and health systems, is committed to creating value for clients through customized, flexible solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.

CareTech Solutions leads the market in overall performance scores in KLAS' 2008 Extensive IT Outsourcing Study. CareTech's overall performance score was 94.6 on a 100-point scale - the top score among six competing extensive IT outsourcing firms cited in the report, and the highest score KLAS has measured since first measuring extensive IT outsourcing performance in 2005. CareTech earned 100-percent scores in each of the "business indicator" categories of Would You Buy it Again, Avoids Nickel-and-Diming, Keeps all Promises, Services Delivered within Budget/Cost and Would You Recommend to a Friend/Peer.

Information Technology services - Web Services - CableCare(TM) structured cabling and wiring

For more information, please visit

SOURCE CareTech Solutions, Inc.
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. CareTech Solutions Caps Banner Year by Signing Pennsylvanias Lehigh Valley Health Network, Tennessees Covenant Health, and Ohios Marietta Memorial Hospital to Provide Web Services
2. EnovateIT Partners with CareTech Solutions to Create a Custom Product for Crittenton Hospital Medical Center, One of the Nation's Most Wired Hospitals
3. CareTech Solutions Named Best in KLAS for Extensive IT Outsourcing Services
4. CareTech Solutions Service Desk Equals Help Desk Plus
5. CareTech Solutions Executive to Conduct Presentation on Creating a Healthy Revenue Cycle at AHIMA Convention and Exhibit
6. SteriFx Inc. Provides Solutions to Combat Campylobacter
7. Avidas(TM) Pharmaceuticals Introduces Scalacort(TM) DK Which Offers Three Scalp Solutions in One Patient Convenience Kit
8. Loop Joins Board of Management Health Solutions, Inc.
9. WorkCompEDI Announces Agreement with Aon eSolutions for Electronic Billing Services
10. Elekta Finds New Interest in Leasing Solutions as Hospitals Debate Capital Purchases
11. Frost & Sullivan Product Quality Accolade for KIBI Software Solutions
Post Your Comments:
(Date:12/1/2015)... ... December 01, 2015 , ... ... Annual 2015 Golden Bridge Business Awards under the New Products and Services category ... web based sample management software that helps labs organize data and ...
(Date:12/1/2015)... ... December 01, 2015 , ... The importance of volumetric breast ... focus of numerous abstracts accepted for presentation here, at the 101st Annual Radiology ... highlight the use of Volpara Solutions’ quantitative breast imaging software tools for providing ...
(Date:12/1/2015)... ... December 01, 2015 , ... ... Excellence (BHCOE) today announced that the organization has awarded Education and Developmental Therapies ... a Distinguished Award. The award celebrates exceptional special needs providers that excel in ...
(Date:12/1/2015)... CA (PRWEB) , ... December 01, 2015 , ... ... and clinical solutions for the care management and population health arenas, is pleased ... providing clinical and cost containment services, has successfully implemented the ACUITY Complete Care™ ...
(Date:12/1/2015)... (PRWEB) , ... December 01, 2015 , ... With ... footage, and with full control over customization, the possibilities are truly endless, all with ... position randomization, overlay depth position, vertical flip, horizontal flip, depth of field and more, ...
Breaking Medicine News(10 mins):
(Date:12/1/2015)... VERONA, Va. , Dec. 1, 2015 /PRNewswire/ ... today unveiled a new corporate logo and brand ... in the design and engineering of bladed products ... --> --> Serving ... fiber, glass, and auto glass equipment, AccuTEC,s product ...
(Date:12/1/2015)... --> --> ... Acid Labeling Market by Product (Reagents & Kits, Services), ... Vitro Transcription, Reverse Transcription, End Labeling), by Region - ... market is expected to reach USD 1,925.7 Million by ... a CAGR of 8.65%. Browse 77 market ...
(Date:12/1/2015)... December 1, 2015 Russia has ... trials. 70% of new drugs registered in Europe ... . --> Russia has always been a ... new drugs registered in Europe in 2015 were ... Russia has always been a country of ...
Breaking Medicine Technology: