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CareTech Solutions Launches Robust Service Desk Solution to Support Clinical Applications and Technology within Continuum Health Partners Hospitals
Date:3/25/2009

24x7x365 On-Shore Service Desk Solution Offers Proactive Monitoring of Critical Systems to Boost Operational Efficiency and Enable Increased Focus on Patient Care Enhancement

NEW YORK, March 25 /PRNewswire/ -- CareTech Solutions, an information technology (IT) and Web products and services provider for hospitals and health systems, announced today it has launched its robust service desk solution across all hospitals that together comprise Continuum Health Partners of New York, N.Y.: Beth Israel Medical Center, Roosevelt Hospital, St. Luke's Hospital and Long Island College Hospital. CareTech Solutions signed a three-year service-desk agreement with Continuum Health Partners in November 2008.

CareTech Solutions' 24x7 service desk solution was activated in all Continuum Health Partners hospitals on January 15, 2009, and provides end-users of each hospital's clinical information systems (such as hardware devices, desktop applications and software, and local and Internet connectivity) with continuous healthcare IT support, backed by healthcare-specialized staff located on-shore within CareTech's resolution center, housed within its Troy, Mich. facility.

"Continuum Health Partners needed a robust healthcare-specific service desk solution that could contribute to the efficiency of our hospitals by seamlessly integrating with hospital operations and supporting proactive monitoring of critical systems, and even in the early days following activation, CareTech's service desk solution has already exceeded our expectations," said Bonnie Sessa, Vice President and Chief Information Officer (CIO) of Continuum Health Partners. "Our strategic partnership with CareTech enables proactive tracking of our technology's operation to boost our efficiency and allow our medical staff to focus on patient care enhancement - a particularly valuable attribute in times of emergency."

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SOURCE CareTech Solutions, Inc.
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