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Capital BlueCross HMO Plan is Ranked No. 1 in Pennsylvania for Member Satisfaction
Date:12/4/2007

HARRISBURG, Pa., Dec. 4 /PRNewswire/ -- The Capital BlueCross Medicare Advantage Plan, issued by the company's wholly owned subsidiary Keystone Health Plan Central, was ranked as the No. 1 plan for overall Member Satisfaction in Pennsylvania in a report issued today by the Pennsylvania Health Care Cost Containment Council (PHC4). The Pennsylvania Health Care Cost Containment Council is an independent state agency formed to address rapidly growing health care costs.

The report, Choosing a Medicare Advantage Plan for 2008, uses industry surveys and data to rank Pennsylvania's Medicare Advantage Plans in order to help consumers compare the quality of different plans.

Keystone Health Plan Central was ranked No. 1 among all Medicare Advantage Plans in both "Overall rating of health plan," and "Getting Needed Care Without Delays."

"Convenient access to care is always at the top of the list when consumers choose a health plan," said Anita M. Smith, president & CEO of Capital BlueCross. "We pay close attention to what is important to our members and work hard every day to maintain our position as the top plan for consumers in central Pennsylvania and the Lehigh Valley. This report is a credit to our outstanding employees who work so diligently on behalf of our Medicare members."

In assessing "Getting Needed Care Without Delays," plan members rated how often it was easy to get appointments with a specialist and the care, tests or treatment they thought they needed. "Overall Rating of Health Plan" charts the percentage of members who give their health plan a high score over the past six months.

In addition to receiving the highest score in Member Satisfaction, Keystone Health Plan Central also ranked first or second in the region in several other areas including "Access to Primary Care Doctor Visits," "Breast Cancer Screening," and "Diabetes Care - Eye Exams."

Capital BlueCross is the leading health insurer in its region, providing health insurance coverage to nearly one million people in central Pennsylvania and the Lehigh Valley. Capital BlueCross is committed to making health insurance simple for its customers and members through all the stages of life by offering nationally acclaimed customer service and a full range of innovative benefit programs at competitive prices.

The company has been providing health security to the people and communities of central Pennsylvania and the Lehigh Valley for 70 years and employs more than 2,300 people in the region.

Capital BlueCross is an independent licensee of the Blue Cross and Blue Shield Association.

More information about Capital BlueCross can be found at http://www.capbluecross.com.

The PHC4 report is available at http://www.phc4.org/reports/medicarehmo/2007.


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SOURCE Capital BlueCross
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