Shadow Technology today announced that their leading IP Call -Management Software, Call-Shadow V5.0 will now support the following new platforms: • Pingtel • Switchvox • Talkswitch • Zultys
Hertfordshire, UK (PRWEB) February 24, 2009 -- Shadow Technology today announced that their leading IP Call -Management Software Software, Call-Shadow V5.0 will now support the following new platforms:
All major IP-PBX Systems which are based on H.323, SIP, MGCP or Cisco Skinny Protocols, including:
The latest release of "Call-Shadow" is available for download from www.shadow-technology.co.uk and can be used for 30 days. Shadow Technology is also seeking resellers Globally - please contact sales(at)shadow-technology.co.uk to find out more about our free to enroll Reseller Program.
Call-Shadow is an easy to use call recording solution that implements the corporate call record keeping policy and provides secure, easy access to call records.
It allows managers to review phone calls according to their workgroup.
Users are empowered by providing them with accurate records of their calls.
Call-Shadow can be used in mission critical implementations, because it has a clustering system with an advanced fail-over system, with no single point of failure. Should a server in a cluster become unavailable, its workload is divided between its peers without operator intervention. Such a clustering system is much superior to a simple hot-swap standby system because all servers are working, providing scalability and redundancy at the same time.
All access to replays is logged and can be audited by authorized users.
Call-Shadow is highly integrated with Cisco CallManager, having an XML phone service which allows replaying calls directly on the phone, and being integrated with CallManager's user directory (LDAP DCDirectory) for unified authentication.
It is available in two configurations, to facilitate application in a call center or company-wide.
About Shadow Technology
Shadow Technology was founded in 1998 and is self funded. The company has remained focused on helping our customers derive significant value technology products in the IP and Call Centre arena.
We pride ourselves on delivering a quality experience and in providing expert services. The Shadow Technology team has been recruited through personal contact and we therefore maintain high standards and excellent communication. The ability to share expertise is frequently invaluable.
Call-Shadow is a state-of-the-art IP call-recording solution for SME companies. It provides Enterprise level features and scalability at less than half the price of traditional Call-centre products.
Shadow Technology will remain focused and continue to grow its reputation as a solutions provider and to increase its value through the development of software IPR.
Shadow Technology is privately held and based in Buntingford , UK with global coverage through their resellers and partners. For more information contact +44 (0) 800-7565176 or visit the Shadow Technology Web site at - www.shadow-technology.co.uk.
Alex Kafkarides - Shadow Technology
Tel: +44 - (0) 800-7565176
Web: www.shadow-technology co.uk
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