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Call Center Excellence: Managing Service-To-Sales Cultural Transformation
Date:10/23/2007

ights on imperative aspects of managing the service- to-sales cultural transformation, including:

-- Transformational Leadership

-- Organizational Structure to Enable Performance

-- Management Activities to Support Change

-- Training Approaches to Empower Employees

-- Hiring Strategies for Success

-- Achieving Business Goals with Performance Measurement and Incentive

Systems

To purchase "Managing Service-to-Sales Cultural Transformation" or review some of the study's key findings, visit http://www3.best-in-class.com/rr869.htm .

For more information, contact Cameron Tew at (919) 767-9246 or at ctew@best-in-class.com .

ABOUT BEST PRACTICES, LLC

Best Practices, LLC is a research and consulting firm that conducts work based on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies. For more information about Best Practices, LLC, call (919) 403-0251, or visit the corporate website at http://www.best-in-class.com/.


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