Navigation Links
Call Center Excellence: Managing Service-To-Sales Cultural Transformation
Date:10/23/2007

CHAPEL HILL, N.C., Oct. 23 /PRNewswire/ -- As companies transform their call centers into service-to-sales operations, organizations continue to struggle with the art of selling while maintaining a customer service function. Because they play a major role in facilitating the changeover, the manager/supervisor is one of the key factors behind a successful service-to- sales transformation.

In fact, call center leaders recommend reducing spans of control by as much as 50 percent for managers during the initial phases of a service-to- sales shift, according to research from benchmarking leader Best Practices, LLC. A lower ratio of supervisors to sales representatives allows managers to spend more face-to-face time with their reps to assist with sales training and to secure employees' buy-in, according to the study.

"No service-to-sales shift will succeed without the support and active participation of managers," said Chris Bogan, chief executive of Best Practices, LLC. "They need to drive the change process on a daily basis and do it both in what they say and what they do."

The study, "Managing the Service-to-Sales Cultural Transformation," provides call center executives with critical information they can use as they consider or implement a service-to-sales changeover. The 92-page report contains dozens of narratives and more than 50 best practices from leading companies that have gone through the service-to-sales transformation.

The report is available online with a complimentary study excerpt at http://www3.best-in-class.com/rr869.htm

The research is based on data gleaned from 57 world-class companies across 20 industries that participated in an online survey. The research team also conducted in-depth interviews with call center executives at industry leaders such as Carlson Leisure, GE Consumer Finance, Intuit, Sprint, and Wells Fargo.

The study details insights on imperative aspects of managing the service- to-sales cultural transformation, including:

-- Transformational Leadership

-- Organizational Structure to Enable Performance

-- Management Activities to Support Change

-- Training Approaches to Empower Employees

-- Hiring Strategies for Success

-- Achieving Business Goals with Performance Measurement and Incentive

Systems

To purchase "Managing Service-to-Sales Cultural Transformation" or review some of the study's key findings, visit http://www3.best-in-class.com/rr869.htm .

For more information, contact Cameron Tew at (919) 767-9246 or at ctew@best-in-class.com .

ABOUT BEST PRACTICES, LLC

Best Practices, LLC is a research and consulting firm that conducts work based on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies. For more information about Best Practices, LLC, call (919) 403-0251, or visit the corporate website at http://www.best-in-class.com/.


'/>"/>
SOURCE Best Practices, LLC
Copyright©2007 PR Newswire.
All rights reserved

Related medicine news :

1. Expose on eating disorders!! Scientists trace “brain’s eating control center pathway”
2. Stanford Medical Center Implements The First Virtual Cardiac Ultrasound
3. Risk of allergy more to children staying in day care centers
4. Apollo Hospital to collaborate with US cancer center to open new radiation therapy department
5. Osaka Medical Center study showed 70% of smokers couldn’t qui
6. Kalam To Lay Foundation Of Vellore Research Center
7. Free Treatment Center Established In Chennai
8. Analyzing Client-Centered Therapy.
9. New policy allows Britons to decide on treatment center
10. Turkey becoming epicenter for bird flu
11. Human Milk Center Caters To Premature Babies
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:9/25/2017)... (PRWEB) , ... September 25, 2017 , ... METTLER TOLEDO ... place October 25-26, 2017 in Los Angeles, CA. The symposium will feature speakers from ... dealing with today's mass calibration technologies and help with planning for the future of ...
(Date:9/25/2017)... ... September 25, 2017 , ... The Asset Tracking and Temperature ... is as simple as scanning the bar code of the product and lot ID ... secure internet cloud where violations are automatically generated and exception alerts sent out to ...
(Date:9/25/2017)... York, NY (PRWEB) , ... September 25, 2017 ... ... , explained why retirement is not an option to senior, upper-level executives speaking ... savings account." , "A senior, high-level executive is an asset to be ...
(Date:9/25/2017)... ... September 25, 2017 , ... Earlypicker is expanding its offerings ... shop for the hottest Korean cosmetics and fashion trends sweeping the nation. The decision ... already well-known for the great offerings that allow Koreans everywhere to look their best ...
(Date:9/25/2017)... ... ... “Renew Refresh Restore Reward”: is a story of struggle and how trouble often happens ... Freeman, cofounded the Free Spirit Bible Church and currently serves as the church’s Director ... us to come over before the baby had to go back to her grandparents. ...
Breaking Medicine News(10 mins):
(Date:9/5/2017)... JERUSALEM , Sept. 5, 2017 Oramed Pharmaceuticals ... www.oramed.com ), a clinical-stage pharmaceutical company focused on the ... it has successfully concluded its meeting with the U.S. ... novel oral insulin formulation. ... that the regulatory pathway for submission of ORMD-0801, would ...
(Date:9/1/2017)... 2017  Explorers Like Us ( https://explorerslikeus.com/ ) is embarking ... — and deliver these experiences as part of Life Environments™, ... and heal better. ... While nothing beats a walk, jog or simply playing ... Environments™ is the next best thing when getting there isn’t ...
(Date:8/31/2017)... 2017 PM360,s annual Innovations Issue, published ... latest innovations happening across the industry. Established six years ... on providing a comprehensive look at the newest and ... most innovative companies, startups, divisions, products, services, and strategies ... "Everyone in this industry wants to do better—in ...
Breaking Medicine Technology: