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CVS Caremark Presents at NCOA-ASA Conference on Company's Commitment to Recruiting and Retaining Mature Workers
Date:3/28/2008

company and community needs," said Mr. Ferdinandi. "The strength of our company is in our talented and diverse workforce, and our mature workers bring to us a lifetime of experience, a wide range of skills, a commitment to customer service, and an eagerness to mentor our younger associates."

Mr. Ferdinandi also revealed the results of a survey on mentoring in the workplace among CVS pharmacists age 50 and over. The study shows that senior pharmacists view mentoring as personally rewarding, especially when mentoring college students and apprentice pharmacy technicians. The study, conducted by University of Vermont Business Professor Barbara McIntosh for CVS Caremark, also shows that senior pharmacists who are interested in mentoring depend on having proper mentor training in order for the mentoring to be successful.

These results help reinforce the value of CVS Caremark's Senior Pharmacist Legacy Mentoring Program, which uses the talent and experience of senior pharmacists, working and retired, to mentor apprentice pharmacy technicians and high school and college students in order to cultivate and reinforce their interest in entering pharmacy careers. The company piloted the program in Chicago in 2006 and will expand the successful program to Atlanta and Tampa next year. As the program continues, outcomes will be formally evaluated, and a tool kit will be developed to allow replicating the project across the country and in other allied healthcare professions.

"In this multi-generational workforce, companies should consider implementing a formal mentoring program to help attract young adults to the profession, retain experienced employees who are at retirement age, and transfer the knowledge and expertise of older workers to young adults," said Dr. McIntosh. "As the study shows, a formal mentoring program is also important in providing mature workers with the tools needed to become successful mentors."

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