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CTQ Clients Excel with CG-CAHPS Surveying Solution
Date:1/28/2013

Branford, CT (PRWEB) January 28, 2013

CTQ has been actively administering CG-CAHPS surveys since 2011, with market share and survey participation increasing quarterly. American Health Network (AHN), a prominent healthcare organization with over 100 provider locations in Ohio and Indiana, partnered with CTQ in early 2012 and has since achieved noteworthy results.

Two of the five nationally reported scores are tied directly to physician performance. ‘How Well Doctors Communicate With Patients’ is a CG-CAHPS composite measure that consists of six questions to determine effectiveness of provider communication. During the last six months of 2012, AHN averaged 86.9% Top Box response for all of their locations, as compared with the nationally published average of 83.0% Top Box response, placing them well-above the 75th percentile as an entire organization. The ‘Patient Rating of the Doctor’ is an individual item that uses a rating scale of 0-10, with 10 being the best score. AHN achieved a Top Box percentage of 85.0% as compared with the national average of 79.0%, once again placing them in the top quartile.

“American Health Network has embraced CG-CAHPS from day one,” says CTQ’s CEO Paul Faraclas. “For all CAHPS solutions our internal analysis supports a direct correlation with early participation and scoring performance.” Faraclas adds, “AHN has remained focused, with leadership present throughout the process. CTQ is extremely pleased with their results to date, and expects their strong performance to continue moving forward.”

“At American Health Network, we believe that quality service is as important to a patient’s health and wellness as the clinical care they receive,” states Monica Wearren, Manager of Patient & Employee Engagement at AHN. “Implementing CG-CAHPS gives us an opportunity to receive fee
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