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CIGNA HealthCare Continues Gains in Health Care Quality
Date:9/25/2007

included in the Healthcare Effectiveness Data and Information Set (HEDIS(R)) increased this year by 2.86% over 2006 levels. This year-over-year improvement contributes to a 19.55% improvement over the last four years. CIGNA HealthCare had notable improvements in measurements for colorectal cancer screenings, childhood and adolescent immunizations, and eye exams for people with diabetes, among other measures.

In addition to providing a wide range of health advocacy programs to help members manage and improve their health, CIGNA also conducts outreach to members who have not yet received preventive care according to established clinical guidelines, to encourage them to do so. For example, in 2006 reminder mailings were sent to over 518,000 female members to remind them to have pap tests or mammograms. Nearly 300,000 families received reminders about important childhood and adolescent immunizations, and CIGNA's colorectal cancer screening initiative was expanded to include over 320,000 members in 13 markets.

CIGNA HealthCare has a long history and record of success in seeking external validation of its quality improvement programs. Twenty-two of CIGNA HealthCare's 23 NCQA-accredited HMO and POS health plans hold Excellent Accreditation status and one plan holds Commendable status. All have earned Distinction for NCQA's Quality Plus Member Connections and Physician and Hospital Quality standards. The Member Connections standards assess a plan's Web-based and telephonic consumer decision support tools. The Physician and Hospital Quality standards assess how well a plan provides members with information about physicians and hospitals in its network to help consumers make informed health care decisions. CIGNA HealthCare will be undergoing NCQA accreditation review for its national PPO plan later this year.

For more information about CIGNA HealthCare's broad array of health and wellness programs, visit

SOURCE CIGNA HealthCare
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