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CIGNA HealthCare Continues Gains in Health Care Quality
Date:9/25/2007

CIGNA reports quality information again in 2007 to help create national

benchmarks for clinical quality among PPO plans

BLOOMFIELD, Conn., Sept. 25, 2007 /PRNewswire-FirstCall/ -- CIGNA HealthCare HMO and point-of-service (POS) plans have again achieved gains in key measures of health care quality that resulted in more members receiving important preventive care and chronic care services, according to data released today by the National Committee for Quality Assurance (NCQA). NCQA's annual report includes information on dozens of measures of health care quality.

For the second consecutive year, CIGNA HealthCare also provided NCQA with information on quality indicators for PPO and consumer-driven health care plans, this year encompassing 39 markets and approximately 4.3 million members. CIGNA HealthCare was the first national health plan to voluntarily commit to providing this information to NCQA, which is using the data to help establish national quality benchmarks for PPO plans.

"We have participated in NCQA's measurement and reporting on health care quality for many years and are pleased by our results this year and our record of improvement over time," said Dr. Jeffrey Kang, chief medical officer for CIGNA HealthCare. "We continue to enhance our health advocacy programs, analytics and information tools to drive these ongoing improvements, and we are pleased to extend our efforts to reach even more of our members than ever before."

For the sixth consecutive year, an internal analysis of CIGNA HealthCare's scores shows their combined national averages to be higher than both the Quality Compass(R) national average, and the average of its main competitors, for the majority of preventive and chronic care measures used by NCQA in accrediting health care plans. The national average of scores reported by CIGNA HealthCare plans in Quality Compass(R) across the "effectiveness of care" and "access/availability of care" measures
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SOURCE CIGNA HealthCare
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