Navigation Links
CHAMPS Patient Experience Introduces Three-Pronged Approach to Service Recovery
Date:6/25/2013

Cleveland, OH (PRWEB) June 25, 2013

CHAMPS Patient Experience kicked off its service recovery efforts recently with the introduction of a three-pronged approach to service recovery. This customized approach includes:

•a strong infrastructure
•a critical skill-building system for leaders and frontline staff
•a solid sustainability plan to ensure long-term success

CHAMPS understands that even with great service, occasionally customer expectations are not met. They developed their three-pronged approach to service recovery as an alternative to the traditional model of reactive complaint handling which is no longer viable in today’s competitive healthcare market. CHAMPS believes organizations must become proactive and implement proper service recovery processes and systems to immediately address problems, concerns, and complaints at the point-of-service.

As part of CHAMPS' service recovery kick-off, they have released a one-pager outlining their three-pronged approach to service recovery as well as their Respond with C.A.R.E.TM program.

Contact CHAMPS Patient Experience today to learn more about partnering to assess and improve your service recovery program.

About CHAMPS Patient Experience
In partnership with Santalucia Group, CHAMPS Patient Experience offers a variety of services to enhance the patient experience. Led by Carol Santalucia, a recognized leader in patient experience with more than 30 years of expertise, CHAMPS offers outcomes-based services designed to create an optimal patient experience.

###

Read the full story at http://www.prweb.com/releases/three-pronged-approach-to/service-recovery/prweb10479480.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. CHAMPS Launches PX Perspective - an Open Forum on Patient Experience
2. The California All Stars and Awesomeness TV Have Teamed up to Show an Inside Look at the Journey behind the Scenes with the Reigning World Champs – SMOED
3. CHAMPS Oncology Exhibits at the National Cancer Registrars Association 39th Annual Educational Conference
4. Higher-spending hospitals have fewer deaths for emergency patients
5. Researchers uncover a viable way for colorectal cancer patients to overcome drug resistance
6. Vaccine yielded encouraging long-term survival rates in certain patients with NSCLC
7. Study finds doctors have exaggerated fears when starting patients on insulin
8. Diagnostic Scans Tied to Radiation Risk for Gastro Patients
9. Predictors identified for rehospitalization among post-acute stroke patients
10. Pulse pressure elevation could presage cerebrovascular disease in Alzheimers patients
11. Breast cancer patients suffer treatment-related side effects long after completing care
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... ... 2017 , ... The Visiting Nurse Association (VNA) of Somerset Hills is proud ... and unique items from across the nation, this holiday-themed event will raise funds and ... the VNA. The boutique will be open Saturday, November 4 (10:00 a.m. – ...
(Date:10/13/2017)... Fairfax, VA (PRWEB) , ... October 13, 2017 ... ... provider of DevOps and Agile Software Development, has been awarded a contract by ... (EATS) Blanket Purchase Agreement (BPA) aims to accelerate the enterprise use of Agile ...
(Date:10/12/2017)... ... October 12, 2017 , ... Planet Fitness, one of the largest and ... plans to open a flagship location in Covington, LA at 401 N. U.S. Highway ... store next to Office Depot in the Holiday Square shopping center. Its location allows ...
(Date:10/12/2017)... ... 2017 , ... Information about the technology: , Otomagnetics has ... prevention of a major side effect of chemotherapy in children. Cisplatin and carboplatin ... cisplatin, hearing loss is FDA listed on-label as a dose limiting toxicity. Hearing ...
(Date:10/12/2017)... ... October 12, 2017 , ... Women-owned and Grand Rapids-based workplace ... Brightest in Wellness® by Best and Brightest. OnSite Wellness will be honored at ... from 7:30 a.m. to 2 p.m. at the Henry Autograph Collection Hotel, located ...
Breaking Medicine News(10 mins):
(Date:10/11/2017)... 11, 2017  True Health, a leader in ... effort during National Breast Cancer Awareness month to ... Research recently ... that more than 10 million American women are ... BRCA1 or BRCA2 and have not had testing. These ...
(Date:10/5/2017)... 5, 2017  In response to the nationwide ... Maxillofacial Surgeons (AAOMS) released prescribing recommendations that urge ... used as a first-line therapy to manage a ... Recognizing the value and importance ... "Opioid Prescribing: Acute and Postoperative Pain Management" stresses ...
(Date:10/2/2017)... -- Eli Lilly and Company (NYSE: LLY ) ... of 2017 on Tuesday, October 24, 2017. Lilly will ... the investment community and media to further detail the ... begin at 9 a.m. Eastern time. Investors, media and ... the conference call through a link that will be ...
Breaking Medicine Technology: