Navigation Links
CHAMPS Patient Experience Introduces Three-Pronged Approach to Service Recovery
Date:6/25/2013

Cleveland, OH (PRWEB) June 25, 2013

CHAMPS Patient Experience kicked off its service recovery efforts recently with the introduction of a three-pronged approach to service recovery. This customized approach includes:

•a strong infrastructure
•a critical skill-building system for leaders and frontline staff
•a solid sustainability plan to ensure long-term success

CHAMPS understands that even with great service, occasionally customer expectations are not met. They developed their three-pronged approach to service recovery as an alternative to the traditional model of reactive complaint handling which is no longer viable in today’s competitive healthcare market. CHAMPS believes organizations must become proactive and implement proper service recovery processes and systems to immediately address problems, concerns, and complaints at the point-of-service.

As part of CHAMPS' service recovery kick-off, they have released a one-pager outlining their three-pronged approach to service recovery as well as their Respond with C.A.R.E.TM program.

Contact CHAMPS Patient Experience today to learn more about partnering to assess and improve your service recovery program.

About CHAMPS Patient Experience
In partnership with Santalucia Group, CHAMPS Patient Experience offers a variety of services to enhance the patient experience. Led by Carol Santalucia, a recognized leader in patient experience with more than 30 years of expertise, CHAMPS offers outcomes-based services designed to create an optimal patient experience.

###

Read the full story at http://www.prweb.com/releases/three-pronged-approach-to/service-recovery/prweb10479480.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. CHAMPS Launches PX Perspective - an Open Forum on Patient Experience
2. The California All Stars and Awesomeness TV Have Teamed up to Show an Inside Look at the Journey behind the Scenes with the Reigning World Champs – SMOED
3. CHAMPS Oncology Exhibits at the National Cancer Registrars Association 39th Annual Educational Conference
4. Higher-spending hospitals have fewer deaths for emergency patients
5. Researchers uncover a viable way for colorectal cancer patients to overcome drug resistance
6. Vaccine yielded encouraging long-term survival rates in certain patients with NSCLC
7. Study finds doctors have exaggerated fears when starting patients on insulin
8. Diagnostic Scans Tied to Radiation Risk for Gastro Patients
9. Predictors identified for rehospitalization among post-acute stroke patients
10. Pulse pressure elevation could presage cerebrovascular disease in Alzheimers patients
11. Breast cancer patients suffer treatment-related side effects long after completing care
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:4/21/2017)... ... April 21, 2017 , ... Contrary to popular perception, a ... declining—and at noteworthy rates. Between 2002 and 2014, Salas-Wright and his colleagues found ... in the United States. The study, Trends in Fighting and Violence Among ...
(Date:4/21/2017)... ... April 21, 2017 , ... Dudnyk has announced the launch of its ... that the full potential of specialty and orphan brands can only be achieved when ... , “The Unifying Effect is at the heart of a true partnership between our ...
(Date:4/21/2017)... ... April 21, 2017 , ... Crossover Symmetry ... O2X , an active lifestyle company that provides Human Performance Training and education ... police offers, first responders, military officers and others in service through the development ...
(Date:4/21/2017)... , ... April 21, 2017 , ... ... in the category of International Trade, the UK’s most prestigious award for business ... which represents 95% of total revenues and has grown by a total of ...
(Date:4/21/2017)... ... April 21, 2017 , ... Yisrayl Hawkins, Pastor and Overseer at The House of ... in hopes of squashing a global crisis with solution to peace plan. Yisrayl says war ... because the plan is given by the Creator Himself. , Yisrayl says war drums ...
Breaking Medicine News(10 mins):
(Date:4/19/2017)... April 19, 2017 The Mobile X-Ray product segment ... healthy CAGR during the forecast period Mobile X-Ray ... global digital mobile X-Ray devices market, which is estimated to ... expanding at a CAGR of 7% over the forecast period. ... of more than US$ 100 Mn in 2017 over 2016. ...
(Date:4/19/2017)... India , April 19, 2017 ... and Application, Forecast to 2022 report has covered and analysed ... statistics and information on market size, shares and growth factors. ... major drivers, challenges and opportunities in the global market. ... Browse 152 Tables and Figures, ...
(Date:4/19/2017)... 2017  SARES•REGIS Group leased the first of ... Conejo Spectrum Business Park in Thousand ... Inc. , a biopharmaceutical company developing meaningful therapies ... have been underserved by scientific innovation, with an ... autoimmune and infectious disease. Before commencement ...
Breaking Medicine Technology: