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CHAMPS Launches PX Perspective - an Open Forum on Patient Experience

Cleveland (PRWEB) February 26, 2013

Today, CHAMPS Patient Experience has announced the official launch of PX Perspective, an open forum on patient experience.

Led by Carol Santalucia, a nationally recognized leader in patient experience with more than 30 years of expertise, CHAMPS’ PX Perspective bloggers are passionate about patient experience. They know that providing an optimal patient experience not only makes sense intuitively but also leads to improved healthcare outcomes, increased patient loyalty and an enhanced financial position for organizations.

“We want our blog to be a place for discussion around patient experience hot topics like service recovery, patient navigation and service training and education,” said Carol Santalucia, vice president of CHAMPS Patient Experience. “Beyond that, we want to establish ourselves as a resource for individuals with questions on anything related to patient experience, developing our blog into a true open forum.”

Joining Santalucia with regular contributions to PX Perspective are Toya Gorley, director of CHAMPS Patient Experience and Sarah Kresnye, director of client services for CHAMPS Patient Experience. All three bloggers can be seen introducing themselves to the patient experience community in their first video blog post, “Welcome to PX Perspective.” They can also be followed on Twitter at @carolsantalucia, @toyagorley and @sarahkresnye.

Visit to read the latest posts from Santalucia and her team of experts. Make sure to leave a comment on your favorite posts, subscribe to the RSS feed and share PX Perspective posts through your social networks.


In partnership with Santalucia Group, CHAMPS Patient Experience offers a variety of services to enhance the patient experience. Led by Carol Santalucia, a recognized leader in patient experience with more than 30 years of expertise, CHAMPS offers outcomes-based services designed to create an optimal patient experience. CHAMPS specialists will develop a series of customized recommendations and services that include: creating a patient-centered culture, improving the patient experience as measured by CAHPS, developing and implementing a patient navigation program, delivering patient-focused keynote presentations and providing opportunities for healthcare leaders and managers to share best practices. To learn more about us, visit

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