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Boston Medical Center Wins the $100,000 Drucker Award for Nonprofit Innovation
Date:9/13/2013

CLAREMONT, Calif.—

(PRWEB) September 13, 2013 -- The Drucker Institute, a social enterprise based at Claremont Graduate University, announced today that Boston Medical Center has won the 2013 Peter F. Drucker Award for Nonprofit Innovation.

The judges recognized Boston Medical Center for its efforts to ease patients’ transitions from hospital to home, and honored it with the $100,000 prize—an award made possible in large part through the generosity of The Coca-Cola Foundation.

In all, the Drucker Institute received a record 864 applications this year from nonprofit organizations in 49 states and the District of Columbia.

Under the Reengineering the Discharge Process initiative, launched in 2003 and known as Project RED, a Boston Medical Center team developed and tested 11 mutually reinforcing components that define a high-quality hospital discharge. An avatar named “Louise,” a virtual patient advocate, helps hospital staff to administer the components. Complementing the digital assistant’s work is a decidedly lower-tech tool: an individualized, spiral-bound color booklet, which is highly accessible to discharged patients with limited health literacy.

The booklet lays out just what people need to know in order to prepare them for the days between their discharge and their first outpatient visit —a period, studies show, when poor communication and inadequate information often trigger new medical problems, re-admissions to the hospital, increased costs and gaps in health and safety. Specifically, the booklet lists medications, provides a color-coded calendar of upcoming appointments and tests, contains an illustrated description of the discharge diagnosis and explains what to do if a problem arises.

“Among the things that most impressed the judges was the effectiveness of the discharge booklet,” said Ric
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