THOUSAND OAKS, Calif., Feb. 12 /PRNewswire/ -- Blue Cross of California highly values the trust of its members and understands the personal relationship members have with their physicians and medical groups. It is our responsibility to ensure all member records are accurate and up to date both for the benefit of our members and the providers in our HMO network. One of the ways we do this is to send the member's application for medical coverage to the physicians to ensure that it mirrors what is reflected in the physician's notes for that member. This notification process has been in place for several years and to date we have not received any calls or letters of concern.
However, we are now aware that the California Medical Association has some concerns regarding a cover letter that accompanies the applications. Today we reached out to our provider partners and California regulators and determined this letter is no longer necessary and, in fact, was creating a misimpression and causing some members and providers undue concern. As a result, we are discontinuing the dissemination of this letter going forward.
To put the dissemination of this letter in context, it pertained to a small fraction (.0015 percent) of our more than 8 million Blue Cross members.
|SOURCE Blue Cross of California|
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