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Blue Cross of California Honored with Two BlueWorks(R) Awards
Date:2/27/2008

m features more highly-targeted interventions for the patient without losing sight of structural, cultural or behavioral barriers to a relationship with the patient's primary care physician. Better coordinated care, cost savings and reduced pressures on local emergency rooms are but a few of the benefits of this program, now expanded in both breadth and depth."

The Member Health Index is a tracking system that incorporates nearly all of Blue Cross of California's 8.3 million members. The MHI combines more than 40 selected health care measures including screening and prevention, care management, clinical outcomes, and patient safety. Using a proprietary calculation developed by a multi-disciplinary team including quality improvement experts, healthcare economists and clinicians, the MHI tracks the health plans' progress toward improving members' health through education, care management and wellness programs.

"Combined with our State Health Index, we are able to track our progress in improving the lives of the people we serve," said Margolin. "But we are going beyond simply tracking our progress. We are holding ourselves accountable to decreasing the gap between current and target performance by 5 percent each year."

Based on the results, Blue Cross of California can help define opportunities to improve the health care experience of its members. Blue Cross of California will also work with community and state leaders to design programs that will help address health issues and, in turn, improve the health of millions, to track the company's progress in improving the lives of the people it serves and health in its communities.

"Improving the health performance of members by 5 percent year after year is a remarkable aspiration," said Scott P. Serota, BCBSA President and CEO. "Blue Cross of California is to be congratulated for designing and implementing a program that has in a short time proven its success and helped members improve their hea
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SOURCE Blue Cross of California
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