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Blue Cross and Blue Shield of Florida NCQA/U.S. News & World Report Ranking
Date:10/26/2007

ercent of America's health plans to measure performance on important dimensions of care and service. HEDIS makes it possible to compare the performance of one plan to another. BCBSF also used HEDIS to help determine how well improvement efforts are doing and where extra focus is needed.

The third element, also part of HEDIS, is the Consumer Assessment of Healthcare Providers and Systems (CAHPS(R)) survey, which measures members' satisfaction with their care in areas such as customer service, claims processing, and getting care quickly.

Blue Cross and Blue Shield of Florida is a leader in Florida's health industry. BCBSF and its subsidiaries serve more than 8.8 million people. Since 1944, the company has been dedicated to meeting the diverse needs of all those it serves by offering an array of choices. BCBSF is a not-for-profit, policyholder-owned, tax-paying mutual company. Headquartered in Jacksonville, Fla., BCBSF is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information concerning BCBSF, please see its Web site at http://www.bcbsfl.com.


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SOURCE Blue Cross and Blue Shield of Florida
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