Navigation Links
Blue Cross and Blue Shield of Florida Awarded Prestigious J.D. Power and Associates Award for Second Year

JACKSONVILLE, Fla., June 10 /PRNewswire/ -- Blue Cross and Blue Shield of Florida, Inc., (BCBSF) was ranked "Highest Member Satisfaction Among Commercial Health Plans in Florida," for the second year in a row, according to the J.D. Power and Associates 2008 National Health Insurance Plan Study(SM).

(Logo: )

(Logo: )

BCBSF received the highest numerical score in the region, 751 of a possible 1,000. The regional average score is 733. The study includes responses from more than 37,000 members across 17 regions in the United States about health plan members' overall experience with their health plans during 2007. The state of Florida was considered its own region. The study explores seven major factors driving member experience:

1. Coverage and benefits;

2. Provider choice;

3. Information and communication;

4. Approval process;

5. Claims processing;

6. Explanation of Benefits (EOB) statements; and

7. Customer service.

"Our successful shift to a retail oriented company is more important than ever given the increasingly competitive and changing market," said John Kaegi, chief marketing executive, BCBSF. "This designation illustrates our commitment as a customer-focused company while also providing us with information on how we can continue working to do a better job on behalf of our customers."

The J.D. Power and Associates study identifies coverage and benefits, provider choice and information and communication as the three most influential drivers of the member experience.

In an effort to better understand and deliver solutions for the needs of Floridians, BCBSF has recently introduced a program called The Power of the Human Voice to give members and non-members alike the opportunity to talk about their experiences with the health industry and offer ideas on how best to improve health care in Florida. For more information please see the Web site at , or call 1-877-693-5864.

About Blue Cross and Blue Shield of Florida

Blue Cross and Blue Shield of Florida is a leader in Florida's health industry. BCBSF and its subsidiaries serve more than 8.8 million people. Since 1944, the company has been dedicated to meeting the diverse needs of all those it serves by offering an array of choices. BCBSF is a not-for-profit, policyholder-owned, tax-paying mutual company. Headquartered in Jacksonville, Fla., BCBSF is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information concerning BCBSF, please see its Web site at .

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

SOURCE Blue Cross and Blue Shield of Florida
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. American Red Cross Responds to Floods and Tornadoes in Central United States
2. Country Music Superstar, Sara Evans, Receives Red Cross National Award
3. Anthem Blue Cross and Blue Shield Honored by March of Dimes
4. American Red Cross of Southeastern Michigan Celebrates National CPR/AED Awareness Week
5. Independence Blue Cross Sponsors Free Fitness Series at Penns Landing
6. Blue Cross Blue Shield of Michigan Forum Examines Cutting-Edge Medical Care That Better Meets Patients Needs
7. Highmark Blue Shield and the Blue Cross Blue Shield Association Name Area Hospitals as 2008 Blue Distinction Centers for Bariatric Care
8. Highmark Blue Cross Blue Shield and the Blue Cross Blue Shield Association Name Area Hospitals as 2008 Blue Distinction Centers for Bariatric Care
10. Managing Cross-Functional Teams for Pharmaceutical Product Commercialization Excellence
11. Quincy Jones Lends Time and Talent to Support Red Cross Relief Efforts In China and Myanmar
Post Your Comments:
(Date:11/25/2015)... ... November 25, 2015 , ... Beddit® has launched a new Android app ... new app features a more intuitive SleepScore™ that rates sleep quality on a 100-point ... SleepScore is created by a proprietary algorithm. Beddit analyzes the data to provide an ...
(Date:11/25/2015)... ... November 25, 2015 , ... In an ongoing Clinical ... Center (RMC) in Chicago, IL, UV Angel is evaluating the efficacy of its product ... intensive care units (totaling 30 beds) from May 2014 through October 2015 at a ...
(Date:11/25/2015)... ... , ... Today, Mothers Against Drunk Driving (MADD) learned that the ... the first time since 2011. In 2014, there were 9,967 fatalities involving an alcohol ... National Highway Traffic Safety Administration (NHTSA), 32,675 people were killed in traffic crashes in ...
(Date:11/25/2015)... ... November 25, 2015 , ... In ... nation’s Periwinkle Pioneers, individuals and groups responsible for advancing care for pulmonary hypertension ... Pioneers, nominated by the public, will receive special recognition throughout 2016 as part ...
(Date:11/25/2015)... ... November 25, 2015 , ... Privately owned Contract Development ... expansion of its current state of the art research, development and manufacturing facility ... increase its manufacturing capacity as well as to support its clients’ growing research ...
Breaking Medicine News(10 mins):
(Date:11/25/2015)... , Nov. 25, 2015  Linden Care, LLC, ... optimizing treatment outcomes for patients suffering from chronic pain, ... for a Temporary Restraining Order (TRO) enjoining Express Scripts ... two companies. --> --> ... all of its legal options. --> ...
(Date:11/25/2015)... AVIV, Israel , November 25, 2015 ... (NASDAQ: KTOV ) (TASE: KTOV), a biopharmaceutical company ... simultaneous treatment of various clinical conditions, today announced the ... 3,158,900 American Depository Shares ( ADSs ), each representing ... purchase up to 3,158,900 ADSs. The ADSs and warrants ...
(Date:11/25/2015)... DUBLIN , Nov. 25, 2015 Endo International ... Rajiv De Silva , President and CEO, will discuss ... Healthcare Conference in New York on ... . Click on Investor Relations, and then the ... prior to the presentation,s start time to visit the site ...
Breaking Medicine Technology: