Navigation Links
Blue Cross and Blue Shield of Florida Awarded Prestigious J.D. Power and Associates Award for Second Year
Date:6/10/2008

JACKSONVILLE, Fla., June 10 /PRNewswire/ -- Blue Cross and Blue Shield of Florida, Inc., (BCBSF) was ranked "Highest Member Satisfaction Among Commercial Health Plans in Florida," for the second year in a row, according to the J.D. Power and Associates 2008 National Health Insurance Plan Study(SM).

(Logo: http://www.newscom.com/cgi-bin/prnh/20000427/BLUELOGOA )

(Logo: http://www.newscom.com/cgi-bin/prnh/20000427/BLUELOGOB )

BCBSF received the highest numerical score in the region, 751 of a possible 1,000. The regional average score is 733. The study includes responses from more than 37,000 members across 17 regions in the United States about health plan members' overall experience with their health plans during 2007. The state of Florida was considered its own region. The study explores seven major factors driving member experience:

1. Coverage and benefits;

2. Provider choice;

3. Information and communication;

4. Approval process;

5. Claims processing;

6. Explanation of Benefits (EOB) statements; and

7. Customer service.

"Our successful shift to a retail oriented company is more important than ever given the increasingly competitive and changing market," said John Kaegi, chief marketing executive, BCBSF. "This designation illustrates our commitment as a customer-focused company while also providing us with information on how we can continue working to do a better job on behalf of our customers."

The J.D. Power and Associates study identifies coverage and benefits, provider choice and information and communication as the three most influential drivers of the member experience.

In an effort to better understand and deliver solutions for the needs of Floridians, BCBSF has recently introduced a program called The Power of the Human Voice to give members and non-members alike the opportunity to talk about their experiences with the health industry and offer ideas on how best to improve health care in Florida. For more information please see the Web site at http://www.thepowerofthehumanvoice.com , or call 1-877-693-5864.

About Blue Cross and Blue Shield of Florida

Blue Cross and Blue Shield of Florida is a leader in Florida's health industry. BCBSF and its subsidiaries serve more than 8.8 million people. Since 1944, the company has been dedicated to meeting the diverse needs of all those it serves by offering an array of choices. BCBSF is a not-for-profit, policyholder-owned, tax-paying mutual company. Headquartered in Jacksonville, Fla., BCBSF is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information concerning BCBSF, please see its Web site at http://www.bcbsfl.com .

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.


'/>"/>
SOURCE Blue Cross and Blue Shield of Florida
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. American Red Cross Responds to Floods and Tornadoes in Central United States
2. Country Music Superstar, Sara Evans, Receives Red Cross National Award
3. Anthem Blue Cross and Blue Shield Honored by March of Dimes
4. American Red Cross of Southeastern Michigan Celebrates National CPR/AED Awareness Week
5. Independence Blue Cross Sponsors Free Fitness Series at Penns Landing
6. Blue Cross Blue Shield of Michigan Forum Examines Cutting-Edge Medical Care That Better Meets Patients Needs
7. Highmark Blue Shield and the Blue Cross Blue Shield Association Name Area Hospitals as 2008 Blue Distinction Centers for Bariatric Care
8. Highmark Blue Cross Blue Shield and the Blue Cross Blue Shield Association Name Area Hospitals as 2008 Blue Distinction Centers for Bariatric Care
9. NEW DATA FOR PAZOPANIB - GSKS LATEST INVESTIGATIONAL ANTI-CANCER AGENT - SHOWS PROMISE ACROSS MULTIPLE CANCERS
10. Managing Cross-Functional Teams for Pharmaceutical Product Commercialization Excellence
11. Quincy Jones Lends Time and Talent to Support Red Cross Relief Efforts In China and Myanmar
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:12/2/2016)... ... December 02, 2016 , ... Universal Medical Systems, Inc. ... the first company to offer robotic imaging to veterinary medicine is sponsoring the ... 941 for the American Association of Equine Practitioners 62nd Annual Convention from December ...
(Date:12/2/2016)... ... 02, 2016 , ... Yisrayl Hawkins, at The House of Yahweh in Abilene, ... into Bible Prophecy. Yisrayl says this generation, known as the Last Generation, started in ... the details line up exactly with Bible Prophecy – a protected way for those ...
(Date:12/2/2016)... ... December 02, 2016 , ... On ... individuals and families from eight different sites throughout Miami-Dade and Broward counties. This ... volunteers worked very hard on Thanksgiving morning by putting together individual meals via ...
(Date:12/2/2016)... FL (PRWEB) , ... December 02, 2016 , ... ‘Tis ... are winners of $1,000 each from the National Family Partnership and the Drug Enforcement ... families who decorated their homes and the 10 winning schools who decorated their campuses ...
(Date:11/30/2016)... PA (PRWEB) , ... November 30, 2016 , ... "I ... hand and arm while brushing my teeth," said an inventor from Bridgewater, N.J. "I ... me to develop this handy device." , He developed the patent-pending DEFLECTOR to prevent ...
Breaking Medicine News(10 mins):
(Date:12/2/2016)... Dec. 2, 2016 Boston Scientific Corporation (NYSE: ... to acquire certain manufacturing assets and capabilities of the ... advanced biological tissue business, as well as a 15% ... million in cash. The Neovasc advanced biological tissue business ... Boston Scientific Lotus™ Valve System. * Upon completion ...
(Date:12/2/2016)... , December 2, 2016 On ... trading session in red, while the Dow Jones Industrial Average ... the close of US markets, which prompted Stock-callers this morning ... NuVasive Inc. (NASDAQ: NUVA ), Smith & Nephew ... NXTM ), and Cesca Therapeutics Inc. (NASDAQ: ...
(Date:12/2/2016)... , Dec. 1, 2016  Today, Simpson Healthcare ... the honor of being selected as winners of multiple ... Healthcare Executives Website at the PLATINUM level, Blue Zones ... Module at the GOLD Level, and our proprietary 3ConneX ... At Simpson Healthcare Executives, we are excited to showcase ...
Breaking Medicine Technology: