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Blue Cross Earns Highest National NCQA Accreditation Status for Quality Service and Care

"Excellent" rating reserved for best health plans in the country

EAGAN, Minn., March 25 /PRNewswire-USNewswire/ -- Blue Cross and Blue Shield of Minnesota announced today that it has earned the highest possible accreditation status of "Excellent" for health plans by the National Committee on Quality Assurance (NCQA). Based in Washington, D.C., NCQA is a private 501(c)(3) non-profit organization dedicated to driving improvement throughout the health care system. Its voluntary accreditation audits are conducted by teams of physicians and managed care experts, with the results made available to purchasers, regulators and consumers via the NCQA web site (

"NCQA's Excellent Accreditation status is reserved for the best health plans in the nation," said NCQA President Margaret E. O'Kane. "It is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection and quality improvement and deliver excellent clinical care."

Blue Cross earned the Excellent Accreditation for two lines of business: its commercial preferred provider organization (PPO) plans and Medicaid-based health maintenance organizations (HMOs). The 2009 accreditation is valid for three years; both lines of business had received the highest possible rankings following the last NCQA accreditation in 2006.

NCQA accreditation performance results for Blue Cross are publicly reported in five categories:

  • Access and service for members
  • Qualified providers
  • Staying healthy (programs and activities for maintaining good health and early detection of illness)
  • Getting better (programs and activities for recovering from an illness)
  • Living with illness (programs and activities for chronic conditions)

"NCQA is the gold standard in health plan accreditation, so we're very proud of our achievement," said Lori Hough, vice president of consumer health for Blue Cross and Blue Shield of Minnesota. "Earning the status of 'Excellent' from NCQA reflects a great deal of hard work, enthusiasm, and determination from our employees."

Blue Cross and Blue Shield of Minnesota, with headquarters in the St. Paul suburb of Eagan, was chartered in 1933 as Minnesota's first health plan and continues to carry out its charter mission today: to promote a wider, more economical and timely availability of health services for the people of Minnesota. A nonprofit, taxable organization, Blue Cross is the largest health plan based in Minnesota, covering 2.8 million members in Minnesota and nationally through its health plans or plans administered by its affiliated companies. Blue Cross and Blue Shield of Minnesota is an independent licensee of the Blue Cross and Blue Shield Association, headquartered in Chicago. Go to to learn more about Blue Cross and Blue Shield of Minnesota.

SOURCE Blue Cross and Blue Shield of Minnesota
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