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BloodHub Survey Results Show Outstanding End User Satisfaction
Date:1/28/2013

Davenport, Iowa (PRWEB) January 28, 2013

Mississippi Valley Regional Blood Center has received overwhelmingly positive feedback from its first user satisfaction survey of BloodHub, the Center’s online ordering and blood supply chain solution. MVRBC’s primary focus was on quantifying ease of use as a primary measure of user acceptance.

The results were clear:

  •     A near-perfect 98.4% of users reported that BloodHub was easy to use for ordering blood products.
  •     Equally impressive, 96.7% of users agreed that BloodHub was an improvement over the previous supply management solution.

Since June 2012, Mississippi Valley Regional Blood Center (MVRBC) has been using BloodHub, the industry’s newest online ordering and blood supply management solution. All hospitals served by MVRBC order blood and manage their inventory of blood components through a single, integrated online portal. Of the 80 hospitals surveyed, 76% submitted a response.

Benefits to hospital users include fewer errors, improved communication, increased staff productivity and greater visibility of key quality metrics including order turnaround time and order fill rates.

MVRBC's Vice President for Business Development, Nancy Kelting, is encouraged with the survey results: “We had anecdotal evidence of our customers’ satisfaction with BloodHub and know customers use it successfully every day – even for STAT and time sensitive orders. While we had good reason to expect a positive response, it has been nice to see our optimism validated by the survey results."

BloodHub co-Founder Michael Pandelakis was equally pleased with the survey’s outcome. "These results endorse our quality centric development process that sweats the details," said Pandelakis. "Ease of use is the ultimate acid test. Users do not diff
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