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Birla Sun Life Insurance Names Quest Diagnostics its Exclusive Provider of Health Assessment Services in India
Date:2/20/2008

in India has grown significantly in recent years, driven by deregulation of the insurance industry in 2000 and a growing middle class with the disposable income to buy insurance policies. It has been predicted that the premium market for India's blossoming life insurance sector, now at $40 billion, will more than double to as much as $100 billion by 2012.

"Quest Diagnostics, through its ExamOne risk-assessment business in the U.S., has more than 30 years of experience providing medical screening, diagnostic testing and other risk assessment services to leading insurance companies in North America," said Janak Singh Bajwa, managing director, Quest Diagnostics India Pvt. Ltd. "Through our agreement with Birla Sun Life, we bring to India a level of expertise in health assessment, testing, and related services that has, until now, been largely absent from the country's booming life insurance market. As India's insurance market continues its fast paced growth, we look forward to delivering services that will enable Birla Sun Life to drive quality and cost efficiencies in its underwriting process."

Customer experience during the medical examination is an important touch- point for life insurance sales. To ensure standardization and a quality experience, Birla Sun Life Insurance has been evaluating processes which would result in consistent and positive experience across the country. The Quest Diagnostics partnership has been forged with this objective.

Quest Diagnostics will provide a range of health management services to Birla Sun Life, including laboratory testing through its new 65,000 square- foot diagnostic testing facility in Gurgaon, as well as case management and appointment scheduling of medical exams by trained and credentialed physicians. Quest Diagnostics will serve Birla Sun Life using the company's proprietary ExamView medical services and CaseView laboratory-test ordering and reporting software, which is used by the company's risk asse
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SOURCE Quest Diagnostics Incorporated
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