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Bill Johnstone Named Senior Vice President of Crawford's Global Technical Services for the Americas
Date:7/7/2009

ATLANTA, July 7 /PRNewswire-FirstCall/ -- Crawford Canada's Bill Johnstone has been named senior vice president of Crawford & Company's (NYSE: CRDA; CRDB) Global Technical Services (GTS) for the Americas, a newly created position designed to more effectively coordinate and grow this market-leading service, the Company announced today.

"GTS is a major differentiator for Crawford worldwide in the high-end, complex loss adjusting market. With our strong position, we believe there is tremendous opportunity for growth and we intend to focus intensively on this service," said Kevin B. Frawley, chief executive officer, Property & Casualty - Americas, who Johnstone will report to. "Bill's substantial experience and reputation in the insurance industry and with Crawford make him the ideal candidate to help us achieve those goals."

GTS offers major incident claims handling for catastrophic and complex claims, high-value property and casualty claims and specialist claims in a wide variety of industries worldwide.

Johnstone has served as vice president of GTS in Canada since 2005 and will continue to lead those services directly in Canada in addition to being responsible for establishing policy, marketing and business development for GTS in the remainder of the Americas. Thomas Carstens, vice president of GTS/Property Services/Marine Services for U.S. Property & Casualty, will continue to report directly to Philip Porter, senior vice president of U.S. Property & Casualty, and also report to Johnstone on a matrix basis.

Johnstone began his career in the insurance industry in 1987 and joined Crawford in 1989, becoming an executive general adjuster in 2005. Based primarily in the southern Ontario region, he works out of Toronto handling losses throughout Canada and the United States and around the world. His main areas of adjusting expertise include the film and entertainment industry, commercial transportation and inland marine and environmental claims.

A graduate of McMaster University, Hamilton, Ont., with a degree in economics, Johnstone is a fellow of the Chartered Insurance Professionals, a fellow of the Insurance Institute of Ontario, a certified fire and explosion investigator and a licensed independent adjuster for all lines. He is a member of the Canadian Trucking Association, Ontario Independent Adjusters Association, Insurance Institute of Canada and International Association of Special Investigation.

About Crawford

Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management and related solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. Major service lines include property and casualty claims management; warranty inspections; integrated claims and medical management for workers' compensation; legal settlement administration, including class action and bankruptcy claims administration; and risk management information services. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.


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