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Berkey's Plumbing Service, Heating and Air Conditioning Now in North Dallas Area
Date:6/4/2010

in every way,” Stevens said. “We didn’t seriously consider this kind of expansion until we knew we could do it without any adverse effect on our existing customer base in Southlake, Grapevine, Colleyville, Flower Mound and other nearby areas.”

Such business growth requires more plumbers and air conditioning and heating technicians, more trucks, more customer service staff and more physical space. Since moving into larger quarters in March, Berkey’s has expanded its staff by 30 percent, showing by example how small business is helping lead the economy out of recession.

Berkey’s is a perennial consumer favorite in readers’ polls conducted by Tarrant County newspapers, being named favorite plumbing service and best air conditioning company year after year. The reason for such popularity is the company’s focus on providing remarkable customer service. All pricing is flat rated, so the price for any repair work is the same whether a job requires one hour or 10.

Continuous training is a way of life for Berkey’s employees, who log more than 150 hours of classroom time each year. Technical training is a must, but Berkey’s also includes classes on how to provide superior customer service. The approach has paid handsome dividends, as about half of Berkey’s business comes by referrals from satisfied customers.

Berkey’s

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