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Berkey's Heating and Air Conditioning, Plumbing Service Now in Central DFW Area
Date:6/18/2010

target="_blank" title="All Berkey's plumbers are licensed by the State of Texas and know all local codes to provide the best in professional plumbing service.">plumbing service – it’s customer service,” Stevens said. “We realize our customers have other options, so we work fanatically to provide an unparalleled home service experience for our customers that leaves them talking about it for weeks and months.”

Great service requires great dedication. Each Berkey’s employee receives more than 150 hours of training every year to build technical and customer service skills. When Berkey’s moved into a bigger headquarters building in March, Stevens established a dedicated training center.

“From our customers’ point of view, our plumbers, AC and heating technicians and customer service representatives are the company, so it follows that we must invest heavily in our people,” Stevens said.

Also central to the company’s success: the Universal Protection Plan service agreement, something unique in the plumbing service and heating and air conditioning industries. It includes annual tune ups on all central heating and air conditioning systems in a home, no matter how many, as well as a “preventive plumbing” inspection each year, all for $99.

Most competitors charge nearly as much for a single tune up on one central air or heating unit. Considering each tune up requires about one hour to complete, the value of a single agreement for all tune ups is immediately evident. Homeowners with one central AC and heating system save money, but for those with two more systems, the

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