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Be Aware: Over-the-Phone Interpretation Billing Methods Vary Widely
Date:12/2/2008

Does your over-the-phone interpretation vendor continue to charge interpretation time after you have completed the call?

Washington, D.C. (Vocus) December 2, 2008 -- In the world of over-the-phone interpretation (OPI), every second counts. In the billing of OPI, a second over one minute can add up over the course of a billing cycle if your vendor uses rounding. When an organization employs an over-the-phone interpretation service, they often negotiate a per-minute price. However, they often do not ask the supplying vendor the question that could save them money. Do you bill your calls to the nearest minute? Nearest thirty seconds? Nearest hundredth of a second? This simple question could save an organization a lot of money by eliminating interpretation time paid for, but never used.

Language Learning Enterprises, Inc. (LLE®), a global, leading provider of 24/7 over-the-phone interpretation services in 150 languages, presents LLE® True Billing as a way for organizations to save money: All over-the-phone interpretation calls are measured to the nearest second. LLE reports that this type of precise billing will present a significant cost savings to customers of every size and volume of usage.

"Conducting business in the language of your customer is vital for client acquisition, retention and satisfaction," says Kathleen K. Diamond, LLE President, Founder and CEO. "In the current challenging economy pay-as-you-go telephone interpretation, translation and language testing services help in this effort. Our LLE® True Billing initiative solidifies our commitment of connecting professional, experienced interpreters to our client and the LEP community at a very affordable price."

"Time truly is money," states Clyde Anderson, Vice President of Marketing for LLE. "Many of our competitors round their over-the-phone interpretatio
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Source: PRWeb
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