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Award-winning partnership proves Vocantas CallAssure effective tool for chronic disease management
Date:4/28/2009

and treated patients with chronic conditions such as diabetes and heart disease. Meanwhile, south of the border, the Centers for Disease Control and Prevention report that chronic diseases are the leading causes of death and disability, accounting for 70 percent of all deaths in the U.S., which is 1.7 million each year.

These compelling challenges are behind the application of CallAssure to help manage chronic diseases. CallAssure was first developed and evaluated in collaboration with Dr. Alan Forster, an internal medicine specialist at The Ottawa Hospital, a scientist at the Ottawa Hospital Research Institute and an associate professor of medicine at the University of Ottawa. He is a leading expert in patient safety and he has worked with Vocantas for four years to develop and evaluate CallAssure, an automated patient survey system that uses speech-enabled computer telephony to enable clinics and hospitals to more easily monitor patients to improve care, reduce workload and minimize wait times in local emergency rooms. For this collaborative work, Vocantas received the 2009 Technology Commercialization Partnership award presented by Ottawa's Lead Economic Development Corporation (OCRI).

"The Ottawa Hospital has decided to deploy CallAssure as part of an ongoing care plan, a routine part of the patient's care," said Gary T. Hannah, founder and president of Vocantas. "Since the evaluation of the technology, both patients and clinicians have come to depend on the system to keep the care plan on track and to free up skilled people who can now devote their attention to patient care, where it belongs.

"In the process, adoption of a technology solution to manage chronic diseases has the potential to impact grand-scale issues like emergency room waiting times and enrolment capabilities for life-saving programs such as those run by the thrombosis unit."

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