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Award-winning partnership proves Vocantas CallAssure effective tool for chronic disease management
Date:4/28/2009

Thrombosis unit at The Ottawa Hospital purchases system to reduce

workload, improve patient care, minimize wait times in emergency rooms

OTTAWA, April 28 /PRNewswire/ - Vocantas Inc., a developer of automated telephone outreach solutions, today announced the sale of its CallAssure solution to The Ottawa Hospital to manage patients in its Thrombosis Program.

This comes as a new study published in the Canadian Medical Association Journal shows that CallAssure was effective in helping The Ottawa Hospital keep thrombosis patients in the proper dosing range an impressive 80 percent of the time. In addition the clinic experienced a 33 percent reduction in staff workload. The purchase and full-time deployment of CallAssure may ultimately allow The Ottawa Hospital Thrombosis Program to efficiently and effectively manage the blood thinners of more than 10,000 patients in the region in this manner.

Thrombosis is a chronic disease characterized by the development of clots in blood vessels. Patients must maintain an optimal level of a blood-thinning agent in their bodies, and so require regular blood testing that can indicate the need for possible and sometimes frequent, adjustments to their dosage of blood thinner. The very high level of human interaction required to schedule testing, and reschedule when patients fail to show up, and then to communicate the test results and any dosage change has meant that optimal disease management is often beyond what healthcare systems can afford. Patients without family doctors must often resort to hospital emergency rooms for their testing, and then they must wait there, often for hours, for the test results and dosage details.

Dr. Marc Rodger, Head of the Thrombosis Program at The Ottawa Hospital, recognized the benefits derived by implementing the system. "CallAssure has the potential to positively impact both the patient and the system," said Dr. Rodger, who is also a senior scien
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