Enforced stay: If you are unable to return home to the UK on your scheduled return date because the airspace is closed or an airport or port that you are rescheduled to travel from or through is closed (and you have purchased your ticket before the airport was closed) we will pay you:
A. £100 per insured person for every full 24 hour period that you are unable to return home, to help with any additional accommodation costs and is irrespective of any assistance your travel provider or airline may arrange. (Maximum is £1,500 per person and you do not need to have checked in beforehand.)
B. Up to £1000 per insured person for any necessary and reasonable additional travel expenses where, after a period of 24 hours or more, you unavoidably have to make immediate alternative arrangements to return home and your holiday provider cannot provide suitable alternative travel arrangements.
C. We will also pay for emergency medical supplies that you require to prevent a deterioration or exacerbation of an existing medical condition.
Although the effect of the volcanic ash on flights has not been a specific peril in the travel policy, Aviva, as a goodwill gesture, has provided delayed departure benefit to customers who were stranded abroad as a result of the volcanic ash situation³. This position remains the same until 1 July, after which no further ex gratia payments for volcanic ash activity will be made.
Jerry Finch, travel manager, at Aviva said: “The key benefit normally associated with a standard travel policy has historically been medical emergency cover and this still remains the top reason for any claim.
“However, we appreciate the need to provi
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