Navigation Links
Avaya Announces End of Support to Non Maintenance Customers
Date:5/27/2010

Effective July 1st 2010 customers that do not have an Avaya maintenance agreement will no longer have access to per incident technical support services

(PRWEB) May 27, 2010 -- In a recent announcement on the Avaya web site. Effective July 1st 2010 customers that do not have an Avaya maintenance agreement will no longer have access to per incident technical support services which include the following:

Per Incident (T/M) Onsite or Remote support (Service Desk, Backbone and Tier IV Engineering support)

 
  • Parts Replacement support
  • Existing or new Service Packs (SW Patches/Updates/Product Correction Notices)
  • Rescue Me Support
This policy is applicable to any products that do not have Avaya maintenance support coverage.

Products included in this change include but are not limited to Merlin Legend, Merlin Magix, Partner, IP Office, Definity and Audix communication systems. In order to obtain support from Avaya a support contract must be in place.

If you have an Avaya or Lucent manufactured communications system there are several options. Other telephone service companies like Telcom & Data exist that provide competing telephone system maintenance contracts. Other options include continue with T&M support or purchasing blocks of support time, which is common on software support. Ricardo Trinidad, the president of Telcom & Data commented that” Telcom & Data would not follow the changes in support and would continue to support T&M customers in any way possible.”

For more information on Avaya phone support changes please visit the Avaya Web Site.

###

Read the full story at http://www.prweb.com/releases/2010/05/prweb4052614.htm.


'/>"/>
Source: PRWeb
Copyright©2010 Vocus, Inc.
All rights reserved

Related medicine news :

1. OpenQ Announces the Release of openIIS 2.5
2. Direct Selling Reps' Association Announces 2010 Certificate Of Excellence Recipients
3. Dorland Health Announces People Awards Honoring Excellence & Dedication Among Healthcare Professionals - Call For Entries
4. 2 BigHearts Board Announces Addition to Board of Directors: Michael Unetich
5. George Carter of Carter's Plumbing & Rooter Announces the Launch of His New Website, CartersPlumbingRedondoBeach.com
6. The Hoppen Group Announces Partnership with SnapComms Tools
7. Jolly Announces the Release of ID Flow 5.0
8. Golden Age Resources, Inc. Announces Strategic Alliance with JK Development of Palm Beach County LLC in an Attempt to Stop the Oil Leak in the Gulf
9. Hospital Focus 5 Announces Contract with Connecticut Hospital to Improve Quality, Productivity and Cost-Effectiveness
10. Nature's Aide Vitamins, Inc. Announces a New Science Driven Osteo-Guard Vitamin Formula Designed to Quickly and Safely Halt Bone Deterioration
11. Massage Envy Announces Franchisee of the Year
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/25/2016)... ... ... Austin residents seeking Mohs surgery services, can now turn to Dr. Jessica ... Peckham for medical and surgical dermatology. , Dr. Dorsey brings specialization to include Mohs ... Mohs Micrographic Surgery completed by Dr. Dorsey was under the direction of Glenn Goldstein, ...
(Date:6/25/2016)... ... ... First Choice Emergency Room , the largest network of independent freestanding emergency ... its new Mesquite-Samuell Farm facility. , “We are pleased to announce Dr. Ogunleye ... M. Muzzarelli, Executive Medical Director of First Choice Emergency Room. , Dr. Ogunleye ...
(Date:6/25/2016)... ... 25, 2016 , ... On Friday, June 10, Van Mitchell, Secretary of the ... to iHire in recognition of their exemplary accomplishments in worksite health promotion. , The ... Health & Wellness Symposium at the BWI Marriott in Linthicum Heights. iHire was one ...
(Date:6/24/2016)... ... June 24, 2016 , ... Those who have experienced traumatic events may suffer ... unhealthy avenues, such as drug or alcohol abuse, as a coping mechanism. To avoid ... healthy coping following a traumatic event. , Trauma sufferers tend to feel a range ...
(Date:6/24/2016)... ... June 24, 2016 , ... The Pulmonary ... Dallas that it will receive two significant new grants to support its work ... marked its 25th anniversary by recognizing patients, medical professionals and scientists for their ...
Breaking Medicine News(10 mins):
(Date:6/23/2016)... , June 23, 2016 The vast ... an outpatient dialysis facility.  Treatments are usually 3 times ... hours per visit, including travel time, equipment preparation and ... patient, but especially grueling for patients who are elderly ... a skilled nursing and rehabilitation centers for some duration ...
(Date:6/23/2016)... , June 23, 2016  Experian ... integrating and transforming the patient payment and ... several innovative new products and services that ... its revenue cycle offerings. These award-winning solutions ... efficient workflows, remain compliant in an ever-changing ...
(Date:6/23/2016)... June 23, 2016  The National Pharmaceutical Council ... the health policy research organization as its newest ... MD, senior vice president and chief scientific officer, ... on the NPC Board of Directors. ... Mallinckrodt has joined us in support of our ...
Breaking Medicine Technology: